Results-oriented Analytics Manager with over 10 years of experience in leading data-driven initiatives to drive business growth and innovation. Excellent understanding of business operations and strategy, with the ability to align analytics initiatives with organizational goals and objectives. Proven track record of leveraging advanced analytical techniques and cutting-edge technologies to extract actionable insights and inform strategic decision-making. Adept at managing cross-functional teams and collaborating with stakeholders to identify opportunities, streamline processes, and optimize performance. Passionate about harnessing the power of data to drive measurable outcomes and deliver tangible value to the organization.
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Analytics ManagerFirstsource Jun 2018 - Nov 2024Mumbai, Maharashtra, India• Demonstrated ability to analyze large datasets, interpret trends, and derive actionable insights using statistical methods and tools such as Python, R, or SQL.• Created visually compelling and easy-to-understand charts, graphs, and dashboards using tools like Power BI, Tableau, MS Excel etc. • Gained experience in building predictive models and machine learning algorithms to forecast trends, identify patterns, and optimize business processes.• Developed strong understanding of statistical concepts and techniques such as regression analysis, hypothesis testing, and clustering.• Led multiple analytics projects from conception to completion, including planning, resource allocation, and stakeholder communication.• Excellent verbal and written communication skills to effectively convey technical concepts and insights to non-technical stakeholders.• Experienced in mentoring and leading teams of analysts, fostering collaboration, and driving a culture of continuous improvement.• Possess strong organizational skills and the ability to prioritize tasks effectively to meet deadlines and deliver high-quality results.• Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changes in priorities, technologies, and business requirements. -
Business Intelligence Project LeadFirstsource Feb 2016 - Oct 2022Mumbai Area, India● Managing a team of efficient analysts working on converting unstructured data to structured data and analyzing it for business process improvements● Working on Speech/Text Analytics environment while delivering effective and actionable insights to the clients● Creating successful business case studies thus generating revenue and prospectus clients for my organization -
Process LeaderFirstsource Oct 2009 - Jan 2016Mumbai Area, IndiaLead and manage all operational responsibilities of an inbound process to ensure superior customer experience and that the operations staff executes service agreements at, or above the customer's standards.Personally coach, train and mentor direct subordinates and provided career development opportunities through training and quality management activities.Interacting with Support functions for staffing & scheduling requirements, performance reporting etc Adding continuous value to the process resulting in increasing revenue flow. -
Technical Support EngineerS . A . Plastochem Feb 2008 - Apr 2009• Managing the technical processes of the manufacturing plant• Developing total automation of the plant using PLC(Programmable Logic Controller)• Implementing new processes and equipment for enhancing the manufacturing process
Santanu Biswas Education Details
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Tech (Electronics & Instrumentation Engineering)
Frequently Asked Questions about Santanu Biswas
What is Santanu Biswas's role at the current company?
Santanu Biswas's current role is Manager - Analytics.
What schools did Santanu Biswas attend?
Santanu Biswas attended West Bengal University Of Technology, Kolkata.
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Santanu Biswas
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