Dynamic and accomplished servant-leader with a proven track record in delivering projects on time and within budget. I bring a wealth of experience in project management and Scrum methodology, having served as both Project Manager and Scrum Master. Responsibilities and Key Strengths:•Agile Expertise: Certified Scrum Master adept at implementing and practicing agile methodologies in project management, ensuring flexibility and responsiveness to evolving project requirements.•Collaborative Leadership: Skilled in fostering collaboration and facilitating effective communication within Scrum teams and organizations. I excel in creating an environment that encourages team autonomy and innovation.•Solution-Oriented Approach: Highly motivated and results-driven, I thrive on overcoming challenges and finding creative solutions. My focus is on delivering high-quality results that align with organizational goals.•Motivated: Driven by a passion for excellence and a commitment to achieving project objectives.•Adaptable: Comfortable navigating dynamic project environments and adjusting strategies to meet changing needs.•Effective Communicator: Able to convey complex concepts clearly, fostering a shared understanding among team members.

Responsible for ensuring all business operational tasks are done correctly with at most quality and delivered on time. Responsible for developed and maintained various operating procedures for business. Responsibilities:•Establish a two-way working relationship with direct reports to solicit their views on business opportunities, the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.•Assist in the development and monitoring office revenue and expense budgets.•Establish and optimize team integration by articulating the mandates and authorities of roles on the team and how roles within the team work collaboratively with one other to fulfil team objectives.•Complete regular coaching activities including joint calls, operational review, case review, etc.•Change and Innovation Increase the effectiveness and efficiency of existing operational methods and workflows by identifying, recommending and implementing process improvements.•Talent Management provides leadership, direction and planning to align tasks with branch, division and overall organizational objectives.•Helping in managing and determined appropriate levels of staffing and budget to stay within budgeted monetary parameters.•Developed and maintained various operating procedures for business.•Analyzed policies and ensured compliance to ISO guidelines.•Trained administrative staff in company policies and procedures according to same.•Facilitated in maintaining knowledge on technology and conducted studies.

Responsible for Internal client interaction and in-house Production. Weekly production review, Responsible and Process owner, Manage transition, Meeting SLAs, MIS reports, Team motivating, New recruitment, Scheduling training and ensuring client compliance requirements are met.

Handled and worked with SGML, XML and 3B2 teams on Book Production for Thomson Learning Project. Formulated various operational features to build the strong production environment. Provide necessary coordination and planning for the clients and vendors (weekly and fortnightly). Took essential measures like sample analysis, dry run etc. for the estimation of project costs. Provide well-built relationship and indemnity along with consumer satisfaction. Take necessary estimating measures for job costing and production scheduling. Provided guidance for scheduling and coordinating to Business development and Production teams. Offered various planning, arrangement and supervision for helping the staffs for performing various development works as well as other troubleshooting activities. Produced monthly or weekly development report to the higher authority and the Clients. Reviewed project status reports during each operational phase. Coordinated the successful simultaneous development of several projects.Team size: 20 members

Process owner, manage transition, interacting with the UK and USA clients, meeting SLAs, MIS reports, Revenue Recognition, motivating team members, recruiting new members, scheduling training and ensuring client compliance requirements are met. Our Major Clients are Book Masters Inc., Pearson, Stacey International Ireland, ICAI Ireland, Quarasan Inc., Carnegie Publishers Inc.,