Santanu Pal Email & Phone Number

Operations/ P&L Planning• Managing operations encompassing new unit setup & management/ growth, with profit responsibility.• Business strategy planning & analysis for assessment of revenue potential & opportunities.• Sustaining profitable operations through focus on budgeting, cost analysis & cost optimization.• Maintaining expenses with implementation of stringent cost control measures.• Generating MIS/ reports and submitting the same to the management for facilitating decision-making by the management.Marketing / Business Development• Tracking market/ competitor trends to keep abreast the changing client’s requirement/ expectations.• Reviewing & interpreting the market trends/ client feedback to attune the operational strategies as per the guest requirements & expectations. • Executing promotional activities. Guests Interaction• Ensuring guest satisfaction by achieving delivery of service quality norms.• Strategizing policies & procedures in the operating systems to achieve greater guest delight.• Overseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual versus required standards. Team Leadership• Accountable for coordinating with section in charges, mentoring, motivating them and taking decision on their appraisals. Overseeing the recruitment of the staff to ensure best man in the best place.• Catering internal training to the staff for sound operations and standard guest services.Human Resources• Actively involved with HR for staffing, recruitment, performance review and appraisals.• Guiding team members to ensure hi efficiency in operations.Facility Management• Managing all aspect of facilities management and maintenance including housekeeping.• Ensuring highest standard of housekeeping, hygiene and cleanliness.

Listed skills include Hospitality Management, Pre Opening, Banquets, Hotel Management, and 8 others.

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