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Santanu Sengupta Email & Phone Number
Senior Process Specialist
at
Infosys
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Process Specialist
Location
West Bengal, India
Company size
Who is Santanu Sengupta? Overview
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Quick answer
Santanu Sengupta is listed as Senior Process Specialist at Infosys, a with 352877 employees, based in West Bengal, India. AeroLeads shows a matched LinkedIn profile for Santanu Sengupta.
Santanu Sengupta previously worked as System Engineer at Cognizant and Graduate Trainee at Cognizant. Santanu Sengupta holds Master Of Computer Applications - Mca, Computer Science from Brainware University.
Company email context
Email format at Infosys
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Infosys
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Profile bio
About Santanu Sengupta
1.6 years of experience in Cognizant Technology Solutions as a System Engineer.Depth knowledge in Service now and Network security and Microsoft Azure.Strengths:-1.Communication2.Teamwork3.Customer service4.Problem solving 5.Easy adaptivity of skills.6.Critical thinkingOpen for career growth in other domain also.Currently looking for new job roles in manual and automation testing.I want to work with great IT professionals and make a career worth my experience.
Current workplace
Santanu Sengupta's current company
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Infosys
3 roles
Santanu Sengupta work experience
A career timeline built from the work history available for this profile.
System Engineer
1.Providing technical support and troubleshooting assistance to users and stakeholders, resolving issues and ensuring the smooth operation of the system.2.Ensuring that the system meets security requirements and standards, including data protection, access control, and cybersecurity measures.3.Providing technical assistance and support to customers, helping them resolve issues with hardware, software, or services.4.Diagnosing and troubleshooting technical problems reported by customers, using various tools and techniques to identify root causes.5.Resolving technical issues efficiently and effectively, either through direct assistance or by escalating to higher-level support teams if necessary.6.Demonstrating expertise in the products or services being supported, staying up-to-date on new features, updates, and troubleshooting techniques.7.Documenting customer interactions, including issue descriptions, troubleshooting steps, and resolutions, to maintain a comprehensive knowledge base and assist with future support efforts.8.Escalating unresolved issues to higher-level support teams or development teams, providing detailed information to facilitate timely resolution.9.Providing guidance and training to customers on how to use products or services more effectively, including best practices, tips, and troubleshooting techniques.10.Ensuring the quality and consistency of support services provided, adhering to established standards, processes, and service level agreements (SLAs).11.Collaborating with other support engineers, developers, and cross-functional teams to address complex technical issues and improve overall product quality and customer satisfaction.
Aug 2022 - Jan 2024
Graduate Trainee
1.Providing technical support and troubleshooting assistance to users and stakeholders, resolving issues and ensuring the smooth operation of the system.2.Providing technical assistance and support to customers, helping them resolve issues with hardware, software, or services.3.Diagnosing and troubleshooting technical problems reported by customers, using various tools and techniques to identify root causes.4.Resolving technical issues efficiently and effectively, either through direct assistance or by escalating to higher-level support teams if necessary.5.Demonstrating expertise in the products or services being supported, staying up-to-date on new features, updates, and troubleshooting techniques.6.Documenting customer interactions, including issue descriptions, troubleshooting steps, and resolutions, to maintain a comprehensive knowledge base and assist with future support efforts.7.Escalating unresolved issues to higher-level support teams or development teams, providing detailed information to facilitate timely resolution.8.Providing guidance and training to customers on how to use products or services more effectively, including best practices, tips, and troubleshooting techniques.9.Ensuring the quality and consistency of support services provided, adhering to established standards, processes, and service level agreements (SLAs).10.Collaborating with other support engineers, developers, and cross-functional teams to address complex technical issues and improve overall product quality and customer satisfaction.
Aug 2022 - Jul 2023
Team & coworkers
Colleagues at Infosys
Other employees you can reach at infosys.com. View company contacts for 352877 employees →
MM
Miguel Marcano
Colleague at InfosysHialeah, Florida, United States
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SS
Sachin Siddhe
Colleague at InfosysPune, Maharashtra, India
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PM
Puneeta Mishra
Colleague at InfosysSahibzada Ajit Singh Nagar, Punjab, India
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VK
Varsha Khandelwal
Colleague at InfosysBengaluru, Karnataka, India
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DS
Dipti Shikha
Colleague at InfosysBhabua, Bihar, India
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VB
Vishwanath Basetty
Colleague at InfosysHyderabad, Telangana, India
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AK
Afreen Khan
Colleague at InfosysHyderabad, Telangana, India
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RS
Rohit Sinha
Colleague at InfosysBengaluru, Karnataka, India
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NK
Nandhini Kumar
Colleague at InfosysChennai, Tamil Nadu, India
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AS
Archana Saravanan
Colleague at InfosysChennai, Tamil Nadu, India
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Miguel Marcano
Colleague at InfosysHialeah, Florida, United States
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SS
Sachin Siddhe
Colleague at InfosysPune, Maharashtra, India
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PM
Puneeta Mishra
Colleague at InfosysSahibzada Ajit Singh Nagar, Punjab, India
View →
VK
Varsha Khandelwal
Colleague at InfosysBengaluru, Karnataka, India
View →
DS
Dipti Shikha
Colleague at InfosysBhabua, Bihar, India
View →
VB
Vishwanath Basetty
Colleague at InfosysHyderabad, Telangana, India
View →
AK
Afreen Khan
Colleague at InfosysHyderabad, Telangana, India
View →
RS
Rohit Sinha
Colleague at InfosysBengaluru, Karnataka, India
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NK
Nandhini Kumar
Colleague at InfosysChennai, Tamil Nadu, India
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AS
Archana Saravanan
Colleague at InfosysChennai, Tamil Nadu, India
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2 education records
Santanu Sengupta education
Master Of Computer Applications - Mca, Computer Science
Bca, Computer Science, 85%
FAQ
Frequently asked questions about Santanu Sengupta
Quick answers generated from the profile data available on this page.
What company does Santanu Sengupta work for?
Santanu Sengupta works for Infosys.
What is Santanu Sengupta's role at Infosys?
Santanu Sengupta is listed as Senior Process Specialist at Infosys.
Where is Santanu Sengupta based?
Santanu Sengupta is based in West Bengal, India while working with Infosys.
What companies has Santanu Sengupta worked for?
Santanu Sengupta has worked for Infosys and Cognizant.
Who are Santanu Sengupta's colleagues at Infosys?
Santanu Sengupta's colleagues at Infosys include Miguel Marcano, Sachin Siddhe, Puneeta Mishra, Varsha Khandelwal, and Dipti Shikha.
How can I contact Santanu Sengupta?
You can use AeroLeads to view verified contact signals for Santanu Sengupta at Infosys, including work email, phone, and LinkedIn data when available.
What schools did Santanu Sengupta attend?
Santanu Sengupta holds Master Of Computer Applications - Mca, Computer Science from Brainware University.
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