Santanu Bose Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Managing a diverse portfolio of high-value accounts, ensuring consistent delivery of exceptional service levels. Developed and implemented SOP’s for process improvement and created escalation matrix strategies to ensure best in class support. Establishing relations with customers exceeding their expectations which is helping in upsell, cross-sell and enhancing retention rates. Currently involved in creating an Onboarding plan which will help new clients and facilitate seamless transition into the company’s ecosystem

Mumbai, Maharashtra, India

Experienced in SAAS delivery, I've overseen end-to-end processes for regional clients, meticulously aligning products and services with strategic objectives. With a watchful eye, I've supervised development, User Acceptance Testing (UAT), and signoff stages, ensuring punctual contractual delivery, seamless training, and robust adoption. My adept customer profiling, customer segmentation, successful SLA programs and Customer success measurements have furthered operational excellence. I've also directed comprehensive people management, encompassing hiring, onboarding, training, and goal setting, underpinned by diligent KPI tracking and insightful team reviews.

Mumbai, Maharashtra, India

I've led cross-functional teams, uniting consultants, developers, QA experts, and IT pros for seamless customer onboarding onto Pelican's SAAS platform. Employing Agile strategies, I managed Account Management, created project plans, sprints, Jira Stories, and targets, ensuring timely value delivery. I've overseen Implementation, led presales, orchestrated demos, managed RFPs, RFIs, and stakeholder engagement. I facilitate requirement sessions, monitor tickets, and collaborate with product management to shape the product vision. In summary, I excel in project leadership, engagement, and refining product strategies.

Mumbai Area, India

I've led teams delivering solutions to global clients, including Fortune 500 companies across the US, EMEA, and APAC. My role involved end-to-end oversight, from vendor selection to seamless delivery and process improvements. I've evaluated change requests, owned customer change processes, and spearheaded automation initiatives that yielded significant cost savings. With ITIL integration, I elevated quality practices. Additionally, I provided crucial presales support, offering techno-functional solutions that contributed to securing wins with potential clients.

Mumbai, Maharashtra, India

I had the privilege of overseeing a significant upgrade in Citi's Enterprise Applications, along with managing L2 support and maintenance. My journey involved delving into the intricacies of existing systems, collaborating with stakeholders to transform Business and Functional Requirements Documents (BRD's and FRD's). I meticulously crafted comprehensive deployment plans, engaging global stakeholders to ensure seamless end-to-end deployment and thorough functional testing of modules. My forte also lies in managing the change process, ensuring seamless transitions and successful Go-Live.

Masters In Business Administration, Finance, General

Bachelors In Computer Applications

Icse And Isc