Santhakumar D (He/Him/His) Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

Working as a Support Engineer in Microsoft Command center operation team.1. Working Closely with Azure and WebXT service org teams on identifying the root cause of the issue and preparing the respective RCA's 2. Attending the Weekly review meeting with Clients and providing the update and actioned items to the last week. 3. Creating the VSO tasks over the Azure for other team members to provide the input about efforts. 4 . Managing the Bridge call until the issue is mitigated or resolve.5. Inciting the calls to respective DRI's team when the issue is Emergency and needed to fix in SLA.6. Getting the correct Impact due to the issues from the respective DRI's.7. Giving the Hand off to the other shift members.8. Monitoring the shard mailbox inbox / HUD and the tracking the alerts as it's landed ASAP.9.Documenting All Live site procedures for next investigation.10. Identifying the Azure Network issue and involving the respective Azure Network teams to mitigate the and resolve the issue asap with in SLA

Bengaluru, Karnataka, India

worked as a Technical Support Engineer.1.Hands-on Experience on complete ITIL Process2.Work Experience in ticketing tool.3.Handling Operations team queries through cisco jabber soft Phone. also Support User Queries Through Email and Teams Chat4.Service requests creations for operations teams.5.SLA6.Monitoring 7. Initiating the engineering bridge calls for P1 issues 8. Creating POST incident reports 9.Following up with respective teams for RCA 10.Coordination with multiple team such as Network, Massaging, hardware team.

Bangalore Urban, Karnataka, India

1. Hands on work Experience in ticketing tool.2. Responsible to support to internal team escalation 3. Managing internal post incident records 4. Driving the end to end bridge calls . 5.Hands on experience in RCA