Quality Assurance Engineer
Coimbatore, Tamil Nadu, India
Coordinated with appropriate business users to present solutions through best practices and recommend action in SAP for configuration changes, customizations and bug fixes. Created test data based on the test cases assigned to the analyst and seek review from team lead for completeness and validation.Worked with Business owners and Interface owners to understand the business process/interface design which helped in scripting processActed as a liaison between the testing team and the functional team during defect resolutions and defect retestingPerformed test on application that maintains correspondence, billing and alternate address correctly in SAP application and Agent WorkBenchPrimary source of contact for a new sales application UI created for easy purchase of energy utilities by the customersPerformed yearly or quarterly billing for a contract through SAP CRM and ISU and checked whether notification letters are sent to the customers correctlyCreated testing strategy for Unit testing, Regression testing and facilitated User Acceptance testing for all enhancements