Implement team goals or objectives • Supervise, train or guide team members • Mediate any interpersonal issues • Inspire and motivate team members • Provide effective feedback • Manage remote teams • Utilize technology effectively• Vendor Managment

Scope of Work:Business Analysis, Data Integration, Data AnalysisManaging a Team of 35 Research Analyst with 3TLs directly reporting to me.Responsibilities:• Project Planning, Scheduling, Resource Allocation• Create and monitor project planning stages• Develop, Plan, Manage and Monitor SLAs• Project Engagement Report – Analysis, Metrics Reporting• FTE – Monitoring, Assessment, Forecasting• Capacity Planning and management• Causal Analysis and Resolution, Decision Analysis and Resolution• Plan, Manage Client (NY Team) Visits, Facility Tours• Plan and manage Project Audits, Process and Quality Audits• Risk Management - Monitoring and Planning, Risk Log Monitoring and Updating BCP (Business Continuity Process) and Disaster Recovery Planning, Monitoring Process ComplianceAchievements:• Brought the process error% from 3.5% to .75% by introducing weighted error system, Opportunity based quality scoring and Defect/Defective analysis from internal and external QC audit output. • Suggested the framework to automate work allocation and MIS reports. Worked closely with the Development team for 4 months and implemented the Work Allocation & Reporting Tool through our existing intranet platform. This initiative helped reduce a lot manual effort, saved production time and improved accuracy in Performance reports.• Introduced “Teams within Teams” concept which will have sub teams within the teams. The top performer of the previous month would lead the team the next month. This helped creating a healthy competition between teams and became a huge motivational factor. We in fact identified two Team Leads through this activity.

Since 2011, Access Healthcare has been building a business centered on delivering results by leveraging best practices for Revenue Cycle Management.Scope of Work:As Team Lead - Revenue cycle Management(AR), I’m responsible for the Account’s SLA, People management, Client responsibilities, BCP, QMS and preparing & reporting decks, etc.,Responsibilities:• Production monitoring of team members and ensure tasks are assigned to every member and it is completed on time• Ensure that KPI’s are met by each team member and in turn met by the entire team monthly• Handling client escalations by investigating the errors highlighted and ensuring appropriate actions are taken accordingly• Ensuring that highlighted errors are communicated to the respective member/team and knowledge gaps are bridged• Team meetings are organized to communicate weekly performance of the team, accuracy and TAT standings, priority projects and appreciations received.• Performance Management System (PMS) is prepared and circulated to the team with the Stack ranking for the month• Create Capacity Plans to plan and anticipate team member availability for allocation of work• Create and manage SOPs• Conduct monthly Service Delivery meeting with the clients and ensures the resolution of all issues to the satisfaction of the clients • Span of control: 28 associates including 2 Quality Analyst and 1 Process Trainer

Responsibilities:• Handle Inbound and Outbound Healthcare collection calls• Educate the customers about the consequences of nonpayment and offer them suitable solutions to get the account nullified • Focusing always towards client requirements, ensuring quality service and customers delight

• Identifying the customers requirement/concern, providing advice and solutions to match their needs and exceed their expectations• Training new advisors on product• Develop sales techniques for new advisors to drive revenue growth.• Monitoring, feedback and coaching to improve New CSA performance.• Solving product and process queries.• Monitor one call per advisor to ensure compliance.• Call assessments for new advisor.

• Handling out bound calls, acquiring new business (Credit Cards) on Behalf of Chase Bank USA.• Sharing best practices with the newly recruited executives to better customer satisfaction.