• Lead professional services, encompassing business development, sales/presales, consulting, implementation, and support of cloud services, digital transformation, automation, DevOps solutions, and SaaS tools, with accountability for revenue generation and division targets.• Act as a catalyst for change and innovation, organizing workshops to facilitate digital transformation and offering cloud service consulting tailored to organizational needs.• Develop and communicate a compelling value proposition for prospective customers.• Engage C-level executives, serving as the voice of the customer and a trusted advisor.• Attract and build high-performing teams, scaling them to support the objectives and demands of a rapidly growing organization.• Drive GTM activities, aligning strategies across sales, marketing, and service teams to enhance market presence and accelerate revenue growth.• Develop and strengthen partnerships and alliances with reputed companies to deliver integrated services, co-sell opportunities, channel sales, and joint GTM initiatives, creating synergistic value for customers and expanding market reach.

• Managed a global Delivery Unit which included managers, Solution Architects, and Engineers for Managed Services, Consulting, Presales Pursuits, and Portfolio development• Developed yearly operating plans and playbooks for operational efficiency in the four pillars of Financial, Customer, Growth, and People for the DU. Managed P&L and departmental budget and ensured compliance across different sites. • Developed the DUs’ capabilities and implemented service delivery strategies for maximized value, best-in-class cost advantage, flexibility, skills, and rapidly scalable 24/7 delivery to ensure adherence to SLAs, KPIs, and quality standards.• People management of the DU (Hiring, Growth, retention, Training, and development). Performed Labor Pyramid Modelling and analysis to ensure the recoverability and availability of resources.• Worked with various teams for GTM strategy. Provided leadership in the development of MVP and ensured Time-to-Market is in line with the Offerings Roadmaps• Conducted Fast Track Consulting assessment for the transformation of Customers’ current environment to Future mode of operations with Cloud-First Strategy• Organized and led demonstration sessions on various solutions for the customer using Innovative concepts and developed long-lasting relationships with the decision-makers and C-level executives• Implemented cost-saving measures, reducing operational costs while maintaining service quality.

• Managed a large department for successful service delivery. Drove new business development initiatives and expanded business reach by creating new sales/lead opportunities• Developed & executed customer-centric engagements to detect areas of improvement and implemented measures that maximized the entire customer lifecycle value which, ensured sustained growth, by establishing consistent and uniform performance and service delivery

• Led a team of system and network administrators for support and maintenance of IT Infrastructure of Division spearheaded the IT modernization of the division, shop floor IT integration with in-house ERP and interdivisional connectivity• Before this was a member of the application development team that migrated legacy payroll applications and built in-house ERP & CRM solutions

• Reseller of Computers, Networking devices, and IT Hardware & Software, promoted business through the quality of service • Provided Support and Maintenance of IT hardware, Network, and Software of Tech Cafes and Small Technical Institutes