Santhosh Kumar Email & Phone Number

Singapore

• As part of the ASEAN Client Access team, I play a critical role in driving the Client Access Agenda in the region to drive client intimacy by enabling innovative client interfaces/touch points (Web,Host-2-Host,Mobile).
• Being a critical member of the deal team for complex deal reviews and RFP responses, provide channel expertise to choose the right channel at the right time based on the client profile.
• Commercialization of new channel capabilities that includes raising the awareness of sales, implementation & service teams, preparing collaterals and user guides for ASEAN specific capabilities, assisting the client.
• Anchor Investment/Business case preparation for channel development in ASEAN that includes a)Combing 100s of client requirements & prioritizing them based on benefits, cross sell etc… b)Making sure that the.
• Driving the digitization agenda for Client Access in ASEAN through various initiatives with sole focus on ‘digital before physical’.
• Foresee and respond to evolving market and regulatory regimes and maintaining a robust channels governance framework that captures all risks and their mitigating procedures. The focus areas include:a)Keeping tab on.

Singapore

• As part of the business solutions team, my key achievements were:
• YoY provided functional leadership and assisted in delivering various enhancements on Cash Management in channels globally for 50+ countries amounting to a value of USD $4M/year on an average.
• Assisted in the systems integration when American Express Bank was taken over by SCB, completed system enhancements and migrated 100% of all clients to SCB systems within 18 months
• Key role in launching SCB’s direct model connectivity with network banks in SCB non presence markets in 4 countries across regions.
• Led various regulatory enhancements on Straight2Bank (bank's flagship electronic banking portal) as per directions from regulatory bodies globally such as MAS, HKMA, BNM and so on.
• Instrumental in aligning Straight2Bank with various in-country clearing upgrades globally, SWIFT yearly MT(1&9 series)message upgrades and launching channel Tax solutions in Africa, India.

Chennai Area, India

• My key achievements were:
• Assisted in setting up a team offshore for supporting Cash Management for channels (Straight2Bank) globally 24/7.
• Led the production support team for transaction initiation (payables, receivables and custody) globally for around 50 countries with key focus on Incident & Service Management.
• Played the gate keeper’s role to perfection for major releases/enhancements with a robust adherence to change and release management policies.
• Instrumental in maintaining system stability & availability.
• Led the disaster recovery drills conducted periodically.

Singapore

• I was involved in testing of couple of releases for the payments module in Webbank – a web channel that was launched as part of the Quantum Leap program.
• I was responsible for preparation of SIT test scenarios, scripts and execution, Supporting UAT & production trail runs.

Bangalore Area, India

Coimbatore Area, India

Bachelor Of Engineering (Be), Computer Science

High School, Computer Science