Santhosh Kumar Email & Phone Number

Network Operations professional*Tools I work on*• CDRO Meter• HP-NNMI• CRM-Omnyx tool(Ticketing tool)• Linux/Windows Platform(Application Based Tools)• Secure CRT,Putty• SQL/Toad• Winscp,Cisco VPN,VMware• Apache Tomcatserver

Listed skills include Leadership, Microsoft Office, Management, Microsoft Word, and 6 others.

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  Operations Executive - Network (International Roaming)

  Tomia

  Aug 2017 - Present - Bengaluru Area, India

  • Validating user actions on the client side and providing responsive feedback• Developing and updating physical and conceptual model• Incident Management, Change Management and Problem Management process.• Operation and maintenance of roaming devices like IPN, SPARX, VHE, and GLR.• Responsible for handling all roaming complaints within specified SLA to ensure customer’s satisfaction.• Responsible for handling Level 1 & 2 analysis, troubleshooting and creating and resolving SR’s created for the technical issues raised by the customers.• Identifying faults and providing Resolution to customer based on priority.• Provide related reports to commercial team to enhance roaming revenue.• Provide trouble shooting, take corrective and preventive actions to safeguard roaming performance (signalling and traffic)