Santhosh Kumar. Email & Phone Number

Bengaluru, Ka, In

Abu Dhabi, United Arab Emirates

Bengaluru, Karnataka, India

Supporting day-to-day IT operational issues with Zero Percentage Escalation from end users. Provide Azure, Windows Server Administration, and HCI

Bengaluru, Karnataka, India

Delivering Onsite Infrastructure Administration and Project Management for Citrix and Windows VMware Products. Providing Remote Support, Managing Technical Queries, and Ensuring Timely Resolution Within SLA Compliance. Addressing Customer Concerns Effectively and Supportively

Abu Dhabi, United Arab Emirates

Delivering onsite infrastructure administration and project management support for multiple clients. Responsibilities encompass designing architectural diagrams, upgrading outdated infrastructure to meet current market standards, preparing low-level and high-level designs (LLD and HLD), and installing, configuring, upgrading, and troubleshooting Cisco UCS, Windows, and VMware environments. Provide consistent remote support, addressing diverse technical queries and working to resolve issues… Show more Delivering onsite infrastructure administration and project management support for multiple clients. Responsibilities encompass designing architectural diagrams, upgrading outdated infrastructure to meet current market standards, preparing low-level and high-level designs (LLD and HLD), and installing, configuring, upgrading, and troubleshooting Cisco UCS, Windows, and VMware environments. Provide consistent remote support, addressing diverse technical queries and working to resolve issues swiftly within SLA requirements. Address customer concerns with a positive, solutions-oriented approach. Show less

Bengaluru, Karnataka, India

Providing 24x7 Remote Infra-Structure Administration. Install, support and project management. Install, configure, and troubleshoot Azure, Windows and VMware products. Consistently provide remote support and manage numerous technical queries for client needs and try to resolve on time within SLA breached. Resolved customer concerns in a positive and helpful manner.• Expertise in Configure, build, implement, and administer ESX/ESXi Servers including patches and updates, and assist in… Show more Providing 24x7 Remote Infra-Structure Administration. Install, support and project management. Install, configure, and troubleshoot Azure, Windows and VMware products. Consistently provide remote support and manage numerous technical queries for client needs and try to resolve on time within SLA breached. Resolved customer concerns in a positive and helpful manner.• Expertise in Configure, build, implement, and administer ESX/ESXi Servers including patches and updates, and assist in resolving associated system outages and other incidents.• Provide support for global Virtual Infrastructure VMware , assist with capacity planning, analysis, and monitoring.• Deploying virtual servers using template and cloning of virtual server.• Managing and Monitoring Dynamic Host Configuration Protocol DHCP and DNS • Expertise in Windows 2008/2012/2016 Active Directory server administration.• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Strong analytical, problem solving and communication skills, with particular emphasis on clear, detailed Business Requirements into Functional Specifications, and generating reports for management.• Strong leadership and communication skills and working experience with customers, end users. Show less

Bangalore

• Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Revamped Backup schedule and upgraded Windows servers. Optimized system availability (averaging 99.95% uptime) and equipped… Show more • Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Revamped Backup schedule and upgraded Windows servers. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.• OS Upgraded Windows Servers 2008 to 2012 • Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.• Expertise in Configure, build, implement, and administer ESX/ESXi Servers including patches and updates, and assist in resolving associated system outages and other incidents.• Provide support for global Virtual Infrastructure VMware , assist with capacity planning, analysis, and monitoring.• Deploying virtual servers using template and cloning of virtual server.• Managing and Monitoring Dynamic Host Configuration Protocol DHCP and DNS • Expertise in Windows 2008/2012/2016 Active Directory server administration.• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Strong analytical, problem solving and communication skills, with particular emphasis on clear, detailed Business Requirements into Functional Specifications, and generating reports for management.• Strong leadership and communication skills and working experience with customers, end users Show less

Bengaluru Area, India

Hired as a full-time system administrator.Provide Windows administration, Network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring. Also manage AD/DNS, wireless access points and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.Key Contributions:Evaluated and reconfigured Windows setup, • Installed… Show more Hired as a full-time system administrator.Provide Windows administration, Network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring. Also manage AD/DNS, wireless access points and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.Key Contributions:Evaluated and reconfigured Windows setup, • Installed, configuration of hardware and software troubleshoot Windows Operating System• Administering user accounts and managing network security using Active Directory Server • Troubleshooting and liaising with internal and external clients and suppliers to identify and resolve faults on desktop, laptop, printers and other network hardware, operating systems, and internal and third-party software applications.• Improved system security through setup and ongoing maintenance of NetScreen-Security Manage Delivered a cohesive solution managing Juniper firewalls and containing all IDP software. Researched, recommended and implemented network enhancements that improved system reliability and performance.• Revamped NetBackup schedule. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth.• Working Closely with Enterprise IT Team with UK and Australia . Show less

Bengaluru Area, India

• Designed and built the company’s first Ethernet network.• Designed and built the company’s first wireless LAN solution and also to connect separate plant buildings.• Installation Sql Server and Configuration scheduling Backup.• Installation and maintaining HIS Application of Health Care Dept.• Installation of MS SQL 2000, 2005 & 2008 and installing various Microsoft products, scheduling backup in SQL• Installation and Maintaining of Computers and peripherals•… Show more • Designed and built the company’s first Ethernet network.• Designed and built the company’s first wireless LAN solution and also to connect separate plant buildings.• Installation Sql Server and Configuration scheduling Backup.• Installation and maintaining HIS Application of Health Care Dept.• Installation of MS SQL 2000, 2005 & 2008 and installing various Microsoft products, scheduling backup in SQL• Installation and Maintaining of Computers and peripherals• Instillation services of LAN , Switches , Routers & firewall• Hardware and software Maintenances• Installation and support of windows 2000 /XP /2003/ windows 7 professional/ Windows Servers, OS etc.• Remote administration (using remote administrator &VNC viewer)• Installation of windows 2003 & 2008 server , Managing Active Directory server,Taking backup.•Configuring Raid 0&1.• Implementing group policies and Managing DHCP server, DNS• Configuration of wireless routers• Installation of various antivirus software like Norton, Kaspersky, Avira, Quick heal• Rectifying virus problem spreading over the network• Asset maintenance and Providing Training for new Joining Staff on Hospital Application Software. Show less

Singapore

Bangalore

Bangalore