Santhosh Kumar Email & Phone Number

Experienced Technician with a demonstrated history of working in the information technology and services industry. Skilled in SQL, Requirements Analysis, Agile Methodologies, Customer Relationship Management (CRM), and Business Analysis. Strong engineering professional with a B.Sc electronics focused in Electronics,computers ,maths from T.S.R & T.B.K degree college.

Listed skills include Team Management, Leadership, Project Management, Customer Relationship Management, and 6 others.

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  Operations Manager

  Accord Innovations

  May 2023 - Present

  Infrastructure Management: Supervising the maintenance, configuration, and operation of all IT systems, including servers, networks, hardware, and software.Team Leadership: Leading and managing a team of IT professionals, delegating tasks, setting goals, and ensuring efficient collaboration within the department.Strategic Planning: Developing and implementing IT strategies aligned with the organization's goals and technological advancements to enhance efficiency and productivity.Budgeting and Resource Allocation: Managing IT budgets, resource allocation, and procurement of technology assets while ensuring cost-effectiveness and optimal utilization of resources.Security and Compliance: Overseeing cybersecurity measures, ensuring data security, implementing policies, and complying with relevant regulations and standards to safeguard the organization's information assets.Troubleshooting and Incident Management: Resolving technical issues, overseeing incident response procedures, and ensuring minimal downtime by implementing effective IT support and recovery plans.Vendor Management: Collaborating with external vendors, negotiating contracts, and evaluating third-party services or products to meet the organization's IT needs.Performance Monitoring and Optimization: Monitoring system performance, analyzing trends, identifying bottlenecks, and implementing improvements to enhance system reliability and efficiency.Documentation and Reporting: Maintaining accurate records, creating reports, and providing regular updates to stakeholders on IT operations, performance, and projects.Continual Improvement: Keeping abreast of technological advancements, recommending upgrades or enhancements, and implementing best practices to improve IT operations continually.