• Developed open and professional relationships with team members to facilitate effective issue resolution.• Stake Holder Management• Integrated process improvements to optimise overall workflow and efficiency.• Conducted regular appraisals and performance reviews, highlighting training and development opportunities.• Excellent interaction with cross-functional teams to get quick updates and fixes for issues in order to achievecustomer satisfaction• Resolved complex customer enquiries, disputes and complaints.• Conducted in-depth quality inspections, ensuring finished work met stringent criteria.• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.• Conducted regular appraisals and performance reviews, highlighting training and development opportunities.• Resolved complex customer enquiries, disputes and complaints.• Virtual Account Management(Listed Company’s) PAN India• Basics- MBA Supply Chain From Udemy• Take full responsibility and ownership of incident resolution and service improvement, acting asa first point of escalation for high priority incidents• Basics of SQL From Udemy• Manage Open case data for the team• Project management skills and affinity• Change management skills• Documenting Issues, updating issues log, following issues to completion, and escalating issuesto management team if needed• Escalation to Senior IT Management• Data Analyzes and share the Report.• Great Customer Interaction skills and Customer Oriented.• Basic Knowledge of Accounting• Sales and Supply management for part shipment and E2E product management.• Managing warehouse supply, contact with field engineer and services.• Excellent interaction with cross-functional teams to get quick updates and fixes for issues in order toachieve customer satisfaction.• Completed Training on “Career Enhancement & Resume Building” by Ambaasuthan