Santhosh Kumar.T Email and Phone Number

• Documenting and maintaining the Change Management policy, processes and standards.• For the Change created request that to Manage, review, amend and close Requests for Change (RFC) and coordinate across team for resolve through the process till closure.• Experience and Providing direct support to client for infrastructure managed shared services in Onprim, Hybrid and Public Cloud Delivery model and services in an ITIL compliant environment.• Actively engages with other stakeholders and team involved in services to ensure maximum adherence to agreed service metrics, aiming to improve service, end-user satisfaction, bridging with cross functional teams.• Auditing high, medium, and low risk changes.• Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.• Coordinate services, implement & monitor Release Plans, produce detailed timetables of events and document action plans.• Establishment, ownership and chairing the Change Advisory Board (CAB) to review with Client and Onsite team.• Documentation and change procedure after implementation• Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.• Supporting with Project Manager and Service Delivery Manager/Operation Manager• Knowledge and Understanding of the Standards & Models relating to ISO 27001, ISO 20000, CMMI. on Data Protection, copyright, intellectual property rights, etcSkills: IBM Tivoli/Cognos, Service Now,

* Telecom Passive infrastructure maintaining initial troubleshooting,Alarm monitoring,Escalating and coordinating for OSS related issue.* Trouble ticket/CR handling within SLA.* OSS connectivity management; Coordinating with care/vendor team for handling resolved cases.* Operate with the Fault management/configuration of network solution manage to understand the solution to be offered and customer needs.* Universal contact centre solution to help customers benefit on TAT.* Coordination for Maintenance activity with all carriers and service providers to troubleshoot.* knowledge of Networking concepts and ITIL Frameworks* Perform trouble Ticket rising to problem towards it getting RCA and resolving.* continuous monitoring on GCP tool in-house for fault alerts.* Configuring MPLS WAN link interface ,Whatsup Gold (NM tool) & Alarm monitoring ,command centre control & handling events logs in TeMIP,HP ITSM tool UOC for track event logs,etc.* Ensure maintain 99.999% Network uptime