Santhosh P Email & Phone Number

Chennai, Tn, In

Bengaluru, Karnataka

Lead a team of 48 members for Operations (Hire to Retire and Vaccination Verification).• Built the Global Hub team and successfully transitioned the Workday Data Administration (Hire to Retire), US Garnishments and Vaccination Verification project to India. Countries supported from India: US, UKI, SGP, IDN, MYS, NZL and India.• Transitioned LMS administration and Merit related activities to India - Global Hub in Jan 2022.• Utilized technology to the best and transitioned all the activities to India with 0% travel.• Consistently exceeded the SLA threshold. Constantly review and act on the feedbacks received from the customers.• Built internal audit tools and executed kaizen events for process re-engineering.• Built process controls and avoided revenue leakage amounting to $105k.• Played a key role in implementing Manager Self Service (MSS) in IDN, MYS & NZL.• Implemented Workday & Outlook integration with ServiceNow for tracking requests resulting in productivity gain.• Implemented SOPs, SLAs, Performance metrics and Responsibility Matrix.• Consistently maintained process accuracy levels beyond 99.5%.• Successfully cleared process audit conducted by EY in Nov ’22.• Strong Stakeholder Management.

Hyderabad, Telangana

• Spearheaded a 20 member team.• Operations involve Offer to Retire, Background Verification, Incentive processing, Leave Management, Extract Scheduled & Ad hoc Reports, Payroll Inputs, Labour Compliance and Global Benefits Management.• Managed Labour Compliance for India (Achieved Compliance score from 3% to 79% in 4 months).• Participated in the design & test phase of SuccessFactors HRM implementation.• Implemented SFTP for secured data transfer to vendors.• Developed cluster wise budget.• Identified and implemented re-engineering opportunities in each cluster.• Built process governance and avoided revenue leakages for reimbursements.• Implemented SOPs, SLAs, Performance metrics and Responsibility Matrix.• Ensured the process is aligned to the Global guidelines.

Pune, Maharashtra

• Led a 95 member team for operations involving Transaction Services (Hire to Retire, Incentive Calculations, Severance Processing, Reports Extraction), Garnishments, Tier 1 (Contact Center), Tier 2 (Escalation Desk), Background Verification, HR Systems Support, Payroll Processing, Payroll Finance (Funding) and Mass Upload.• Point of contact for account related discussions.• Chalked out Operational Strategy by identifying KPIs and set team goals in alignment with business goals.• Implemented Electronic Income Withholding Orders (e-IWO) for Garnishments and saved over $220/month.• Ran special drive to optimize production, fix process gaps & improve quality, there-by reduced operational costs (4 FTE gain).• Avoided revenue leakage of approx $44K on Escheatment.• Cross trained team members across clusters and well managed BCP situations & peak seasons.• Connect with team members to understand their career aspirations.• Assessed team members process knowledge periodically and bridged the gaps.• Built an L&D team specialised on Communication and Domain trainings.• Consistently topped the SLA charts as assessed by the stakeholders.• Enhanced business delivery by transitioning more business to off-shore (9 FTE).• Managed new migrations efficiently (Sears HKG, Segno Systems, Disability process).• Meet cluster Managers to understand their challenges and ensure they are resolved timely.• Provide Managers with their performance feedback.• Conducted surprise audits to ensure process compliance.

Chennai, Tamil Nadu

•Handled On-boarding, Exits, Employee Data Management, Payroll Inputs, Employee Letters, Personnel Files, Statutory documents, AskHR Support, Employment Verification, Benefits Enrolment.•Worked with stakeholders to enhance employee experience.•Transitioned to eKiosk for smooth new hire documentation.•Implemented automated eExit tool to effectively manage exit process.•Automated Employment Certifications (2300 letters/month & 25% productivity gain).•Designed tools to manage Severance activities(Tracking, Calculations & Documents).•Renewed ISO Certification every year.•Streamlined Payment process and avoided revenue leakage of $1K/month.•Create goals & performance plan for team members and share the feedback.•Identify process gaps and work towards fixing them.•SME for the team.Role & Achievements as Process Re-Engineering Lead (APJ):•Transitioned HR activities of Asia Emerging Countries to India.•Project Managed the migration from PeopleSoft HRMS to Workday HCM.Build Test strategy & Test scripts for Workday changes.UAT-Workday for new implementations.Design Workday Reports.Deliver Workday coaching sessions to Managers.•Migration from PeopleSoft Absence tool to Workday.•Lead for Mergers & Acquisitions (Offer Generation, On-boarding, System Design and Data Upload).•Introduced Smart Forms for New hires to reduce manual filling of common fields.•eEnabled solution for filing Employee documents (3.3 Million documents digitized).•Auto valuator for Leave Requests ($70K saved in 2014).•Implemented Automated Quality Audits for a seamless payroll.•Participated in the Data gathering & UAT for Workday Recruitment.•Records Manager for Employee Files.•Played a key role during HP Spin-Off. Project Lead for Offer letter generation for all APJ countries and ensured all country activities are tracked and executed seamlessly.•Saved $10K by working with IT in segregating Electronic Files during spin-off.•Handled Singapore Employees Benefit Enrolments.

Bengaluru, Karnataka

Bengaluru, Karnataka

Chennai, Tamil Nadu

Led the Hire to Retire Operations, Benefit Enrolments and Payroll process.• Prepare performance dashboards.• Work allocation.• Monitor Recruitments.• Review and update SOPs.

Chennai, Tamil Nadu

Chennai, Tamil Nadu

Handled Transaction Services – Employee Data Management (Hire to Retire, Incentive Calculations, Severance Processing, Generate Reports), Garnishments, Mass Upload and MS-Access Database(s) maintenance & enhancement process.• Employee Query resolution.• Designed and Implemented in-house tools to calculate team Productivity, Severance Calculations, Sign-On Bonus recovery, Garnishment Answers (3 FTE gain).• Re-engineered process by developing a new set of steps breaking a large activity into smaller modules and distribute so as to leverage lesser occupied resources during spike seasons.• Achieved SSAE 16 (Type II) & SOX Certification for Transaction Services.• Automated Quality Audits for New Hire & Termination process (1 FTE gain & 100% accuracy achieved).• Identified and recovered over $18,000 that was overpaid by HRs during Severance period.• Ensured Garnishment escalations & defaults were reduced to zero consistently.• Audited and terminated 14 employees with Fraudulent SSNs with the help of Regional HRs.• Understand management & team(s) requirements and ensure both synchronize to customer satisfaction.• Carry out audits to ensure correct procedures are followed and identify training requirements.• Implemented Quality Calibration for Quality Auditors in the team.• Consistently exceeded the SLA threshold.• Transitioned additional business to India in 2010 (5 FTE).• Re-engineered the shop from a Process to a Value centre.• Recognize and celebrate team member’s accomplishments and exceptional performance.• Channelled my team to perform their roles timely & accurately which led to win “Business Excellence Award”.• Revamped the team through restructurings which created a more flexible, cost-efficient workforce.• Introduced metrics-based performance system with heavy emphasis on SLAs, Stakeholder Feedback & Team Engagement.

Chennai, Tamil Nadu

Chennai, Tamil Nadu

• Transitioned India, Australia & New Zealand HR Operations.• Tracked & reported metrics to understand customer’s satisfaction level and discuss on action items.• SPOC for process related clarifications. Drafted / maintained SOPs.• Designed an application to auto trigger New Hire – Welcome kits (3 FTE saved).• Allocate work and track operations to ensure service targets are achieved.• Automated Offer letters and exit activities (2 FTE gain).• Achieved ISO Certification for India Operations.• Effectively managed APJ Issue Log and update CAPA as per quality guidelines.• Audit the transactions processed by team members.

Chennai, Tamil Nadu

Chennai, Tamil Nadu

• Worked on PeopleSoft HRMS for APJ region handling Hire to Retire activities, Benefits Enrolment, Re-locations, long & short term awards, cost center management, Leave module and Extract reports.• Elevated as a Quality checker for my attention to details.• Involved in testing HRMS and submit Change Requests.• Research and resolve employee queries.

Chennai, Tamil Nadu

• Developed applications using Visual Basic 6.0, SQL, MS Access, HTML, Web Scripting, MS Office for different clients. Applications developed include Personnel Management, Hospital Management and School Management System.• Responsibilities included application development, testing and maintenance.• Prepared User Manuals and flowcharts for the applications developed.

Chennai, Tamil Nadu

Post Graduate Diploma, Human Resources Management And Services

Pursuing Master Of Business Administration (Mba), Human Resources Management

Master Of Computer Applications - Mca, Computer Science, 71.18%

Bachelor Of Science - Bs, Computer Science, 71.03%

Post Graduate Diploma, Computer Applications, 86%

Hsc, Computer Science, 77.75%

Sslc, 64.09%