Santhosh Samuel Email and Phone Number

Accredited as a value-driven performer in directing Transition and Transformation programs while leading a cross-functional group of Subject-Matter Experts, Business Partners, Technology Service Providers & Stakeholders in geographically spread environments. I bring to the table 19 years of experience with a primary objective in all my tenures to foster success and consistent improvements in: Project Delivery, Operational Processes, Cost Optimization, Resource Usage, Customer Satisfaction.Over the years, I have displayed concrete interpersonal, organizational, and leadership skills in influencing teams towards the future state of IT services. With a track record of spearheading high-value projects, my results include securing profitable and results-oriented project execution by leading in-depth analyses to determine the business requirements.IT Infrastructure  Service Desk Management  Data Center Services  Incident Management  Technical Support and Service Functions  Domain Consolidation  Active Directory  ITIL Functions  Technology RefreshSome of my key highlights have included: Spearheading high velocity complex transitions and transformations while adhering to strict timelines, budgets and SLAs  Creating project delivery schedules, resolving project issues, reducing fuels cost and ensuring timely reporting to stakeholders Exceeding client business goals and winning business repeatedly by effectively transforming processes Supervising the change while actively monitoring project dependencies and impacts  Deploying resources in onsite and offshore models