ITIL Critical Incident Response Manager with 14 years of experience in designing, deploying, & maintaining high-availability systems. Strong background in infrastructure Technology , Proven ability to enhance system reliability and performance through rigorous monitoring, proactive problem-solving, continuous improvement practices, effective communication, operational excellence, a keen eye for detail, and a passion for continuous learning. Managing cross-functional teams, optimizing digital strategies committed to delivering high-quality results. Able to make a positive impact in any business environment and proven employment record and achievements in adapting to new roles. Enjoy getting exposure on multiple projects, and Resolving customer complaints by investigating problems and developing solutions. Seeking to apply technical proficiency and problem-solving skills to drive reliability and innovation.ITIL Framework Knowledge#Incident Management#Change Coordination#Problem Management#Release Management#Data Center Security#Monitoring and Logging#Root Cause Analysis#Disaster Recovery#System Administration#Configuration Management#Cloud Platforms - Azure - AWS - GCP#DevOps#Project Management#Collaboration Tools#Root Cause Analysis#User and Access Management