Santhosh Balakrishnan Email & Phone Number

Toronto, Ontario, Canada

 Working in a multi-vendor environment with layered duties across multiple spheres of network monitoring and management Monitoring and troubleshooting MPLS/ High Speed Internet (Core and Access layer) and PON related problems and issues escalated by the Tier 2 Technical Support group Responsible for continuous monitoring of Wireless Mobility and Broadband tower sites along with small cells present across ON, NS, NB, PEI, NL, and AB Monitoring and troubleshooting of Cable TV… Show more  Working in a multi-vendor environment with layered duties across multiple spheres of network monitoring and management Monitoring and troubleshooting MPLS/ High Speed Internet (Core and Access layer) and PON related problems and issues escalated by the Tier 2 Technical Support group Responsible for continuous monitoring of Wireless Mobility and Broadband tower sites along with small cells present across ON, NS, NB, PEI, NL, and AB Monitoring and troubleshooting of Cable TV services and Cable Modem Termination Systems (CMTS) across multiple provinces Responsible for handling of dedicated high level fiber customer complaints using the RT ticket system and familiar with SLA and MTTR requirements Good exposure on handling issues related to protocols like DNS, DHCP, and OSPF Good exposure to TCP/IP, VLAN, DOCSIS, error log reading, and Meraki concepts Familiar with Transport technologies such as DWDM and SONET, and fiber break triangulation using OTDR measurements Familiar with Internal and External support group coordination, escalation procedures, and Change Control activity monitoring Demonstrated knowledge in managing daily simulcast broadcast duties and facilities management Show less

Fredericton, New Brunswick, Canada

Involved in customer interaction and troubleshooting complex router, switches and VoIP issues▪ Managing and monitoring network alerts using specific network monitoring tools and provided real-time support▪ Multi-tasking customer interaction and complex network and device troubleshooting▪ Responsible for guiding hardware and software troubleshooting of satellite and antenna services▪ Responsible for assigning Static IP, installing and monitoring Internet Security Suites▪… Show more Involved in customer interaction and troubleshooting complex router, switches and VoIP issues▪ Managing and monitoring network alerts using specific network monitoring tools and provided real-time support▪ Multi-tasking customer interaction and complex network and device troubleshooting▪ Responsible for guiding hardware and software troubleshooting of satellite and antenna services▪ Responsible for assigning Static IP, installing and monitoring Internet Security Suites▪ Monitored and handled cases based on Traffic management policies for tower and satellite-based internet▪ Configured and maintained emails using IMAP and POP server settings Show less

Chennai, Tamil Nadu, India

Lead 6 team members and was involved in service and product quality supportInvolved in Project Coordination and Management for small scale production requirementsWas also involved in administrative work which included maintaining reports, records, and customer logsInvolved in coordinating maintenance operations and small scale projects in a team of 7 using MS Project and JiraInvolved in Installing, configuring, and maintaining computer software, networks, and other IT… Show more Lead 6 team members and was involved in service and product quality supportInvolved in Project Coordination and Management for small scale production requirementsWas also involved in administrative work which included maintaining reports, records, and customer logsInvolved in coordinating maintenance operations and small scale projects in a team of 7 using MS Project and JiraInvolved in Installing, configuring, and maintaining computer software, networks, and other IT services▪ Involved in project coordination using Jira, and client negotiation▪ Troubleshooting IT Devices, VPN, VMWare, Citrix, and other network issues for customers▪ Involved troubleshooting networking issues related to VoIP, email servers, DNS, VLAN▪ Provided real-time support for IoT devices and monitored issues through the ServiceNow ticketing system Show less

Chennai, Tamil Nadu, India

Worked predominantly as a system control engineer, handling electrical circuits, and controlling systems using PLC Programming, and SCADA. Was also involved in maintenance, monitoring and ensuring the overall reliability of the systems. Catalogued and monitored product part usage using MS Excel. Was also involved in Project Coordination

Master Of Engineering - Meng, Electrical Engineering, Cgpa : 4/4.3

Activities and Societies: Was part of the Organizing Committee of the Annual Electrical and Computer Engineering Graduate Conference..

Bachelor'S Degree, Electronics And Communication Engineering, 7.13/10

Was introduced to a broad range of subjects related to Engineering with a specific focus on courses such as, * Principles of Management *.