Santhosh Gopalan Email & Phone Number

United Arab Emirates

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Led a team of 12 in managing Procure-to-Pay (P2P) and Travel & Expenses (T&E) processes, achieving seamless transition and stabilization of eight end-to-end Accounts Payable processes across APAC, North America, Middle East, and EMEA regions (6 projects offshore, 2 projects onshore).• Streamlined expense management by implementing Concur software for T&E processes, achieving an 80% success rate in adoption and efficiency.• Enhanced data processing accuracy and efficiency through the successful introduction of an Optical Character Recognition (OCR) process, achieving a 40% improvement in processing accuracy.• Played a pivotal role in implementing K2 ERP, achieving 100% success in managing discrepancies and transitioning workflow from Excel to cloud-based solutions.• Identified and resolved payment processing issues, resulting in a cash flow savings of $2 million.• Managed day-to-day work allocation, held daily team huddles to discuss targets and achievements.• Motivated the team to achieve high standards, fostering a positive and productive environment.• Monitored and reported on performance targets, ensuring timely and accurate information was cascaded to each team member.• Coached team members, helping them meet client deliverables within specified deadlines (Regulatory deadlines).• Mentored, trained, managed leaves, and reported on team members' performance to management.• Published weekly and monthly dashboards, providing stakeholders with regular updates on the process.• Strategized to increase accuracy in manual postings, ensuring 100% customer satisfaction and an error-free process.• Drove continuous improvement activities, delivering Operational Excellence (OPEX).

Bengaluru, Karnataka, India

• Single-handedly transitioned the complete P2P process for the Dubai process.• Was responsible for monthly dashboards and various other monthly and quarterly MIS reporting.• Managed month-end close activities and the closing process.• Handled the AP query mailbox, including inbound and outbound communication with suppliers, stakeholders, and customers.• Performed reporting activities, including reconciliation of SOA, timely deliveries, parked documents, and blocked documents.• Cleared vendor open items from interim GL accounts.• Prepared and obtained approval for bank transfers, including urgent payments and vendor additions or changes.• Was responsible for block reports, payments queries, and reconciliations in JDE.• Managed urgent payment runs, payment forecasting, and the complete payment process.• Worked on outstanding credits, monitored 90+ days open credits, and wrote off amounts to the general ledger.• Resolved duplicate, incorrect, or quantity issues, contacted suppliers directly for credit notes and refunds for wrong payments.• Disputed incorrect and invalid charges, documenting discrepancies in rejection reports.• Identified process gaps through Value Stream Mapping and implemented fixes to ensure smooth operations.• Increased accuracy in manual postings by introducing new ideas.• Worked to achieve 100% customer satisfaction and maintain an error-free process.• Cleared GRNI and Open PO projects.• Managed monthly dashboards and various other monthly and quarterly MIS reporting, Month end close activities and closing process.

Bengaluru South, Karnataka, India

Accounts Payable• Assisted in verifying and processing invoices from vendors for APAC region.• Checked invoices for accuracy, matched them with purchase orders and receipts.• Assisted in reconciling vendor statements with accounts payable records to ensure all invoices were accounted for.• Participated in resolving discrepancies between vendor statements and internal records.• Contributed to basic accounting tasks such as coding expenses, updating ledgers, and maintaining accurate financial records.• AP Management- Ageing Analysis, Confirmation, Payment Processing as per payment cycle.Order to Cash• Ensured the timely and accurate posting of cash receipts.• Reconciled Lockbox, ACH, and wire payments to the general ledger.• Developed metrics to monitor unapplied and unallocated cash.• Analyzed and identified the source of unapplied cash and deductions.• Oversaw the Credit, Debit Notes, and Rebate Process, providing reports to accounting for accrual purposes.• Worked with Customer Service and Logistics to resolve customer disputes.• Researched and processed customer refunds for payment.• Created SOPs for Cash Application, Credit & Debit Notes, and Rebate Processes.

Bangalore Urban, Karnataka, India

• Facilitated requestors with categories and material group details through calls and email queries.• Assisted with raising purchase requisitions (PRs) through free text forms.• Approved PRs by validating vendor scoping lists and default material groups in COUPA.• Coordinated with the procurement buyer to resolve vendor-related issues and requestor queries.• Raised purchase orders according to purchasing group requestors' needs.• Provided support to the market, ensuring the accurate, efficient, and timely setup and approval of purchase orders within SAP.• Managed parked and blocked items by analyzing daily reports and minimizing outstanding items.• Coordinated the receipt of goods and services, ensuring strict adherence to internal control procedures.• Ensured that all queries were resolved promptly and courteously through personal intervention.• Monitored purchase order housekeeping in cooperation with requestors, running monthly reports to close unused open POs and ensure goods receipts were completed on time.• Provided input to monthly Service Review calls and ensured key KPIs met the target.• Worked with key vendors to ensure timely receipt of invoices for delivered goods.• Coordinated and presented Balance Sheet review calls with Market Finance controllers, including monthly review metrics and operational calls.

Bengaluru Area, India

Intercompany Process• Managed end-to-end intercompany AP/AR invoice processing in IMS, ensuring compliance with company policies and timely billing between entities.• Posted and reconciled netting journals to facilitate accurate intercompany balance settlements.• Conducted detailed ledger and vendor reconciliations to resolve any discrepancies between intercompany transactions.• Processed non-netting payments, ensuring that all financial entries were properly documented and reconciled.• Responsible for month-end close activities, including posting accrual and FX journals, managing royalty invoices, and conducting IMS vs JDE reconciliations.• Investigated and resolved escalated disputes, maintaining clear communication between entities and departments.

Bengaluru, Karnataka, India

• Successfully closed 2 balance sheets with the help of CA.• Work on Bank reconciliation process in Tally.• Entering invoices and preparation of customer billing.• Preparation of monthly age wise analysis Creditor’s statement and Debtor’s statement.• Preparation of VAT Statement.• Present all monthly and yearend financial reports.

Bachelor Of Commerce - Bcom, Accounting And Finance, 77%

Education record