Santhoshi Basuthkar Email & Phone Number

Canada

Canada

Ontario, Canada

Mississauga, Ontario, Canada

- Building strong relationships with Enterprise customers in Aviation, Automobile and semi conductor space, net worth over $5M in ARR- Leading engagement initiatives with our Enterprise partners - through delivering presentations in conferences, workshops, webinars and recruiting product champions- Leading the launch of a mobile app for Aircraft technicians to help in guided troubleshooting- Building new SaaS pricing, framing new service level agreements for a successful increase… Show more - Building strong relationships with Enterprise customers in Aviation, Automobile and semi conductor space, net worth over $5M in ARR- Leading engagement initiatives with our Enterprise partners - through delivering presentations in conferences, workshops, webinars and recruiting product champions- Leading the launch of a mobile app for Aircraft technicians to help in guided troubleshooting- Building new SaaS pricing, framing new service level agreements for a successful increase in ARR- Work in Lockstep with Product and Engineering Teams to share customer feedback and deliver insights that aid in product prioritization strategy- Leading Cloud migration project for our Enterprise partners - managing end-to end process from negotiating contract sign off, building project plan, collaborating with multiple Teams, holding customer accountable to timelines and participating in QA validation to ensure a successful migration from on-perm hosting to AWS cloud platform. Show less

Toronto, On, Canada

Very excited to become a member of TRIEC partnerships. Canada has been so welcoming and I have learnt a lot in this journey so far. Time to give back to society and help my fellow immigrants who are looking for new job opportunities.

Toronto, Canada Area

Product Implementation Lead for Dext’s first ever integration with a Desktop Product - QuickBooks DesktopI spearheaded the launch of this integration right from recruiting users for Alpha, chisel the product based on feedback, created education content, FAQ for Support Team, built templates for Marketing, conducted Webinars and trained our Sales Team to sell this Product. Super proud of taking this product from scratch to Market launch!Piloted GainSight to automate customer… Show more Product Implementation Lead for Dext’s first ever integration with a Desktop Product - QuickBooks DesktopI spearheaded the launch of this integration right from recruiting users for Alpha, chisel the product based on feedback, created education content, FAQ for Support Team, built templates for Marketing, conducted Webinars and trained our Sales Team to sell this Product. Super proud of taking this product from scratch to Market launch!Piloted GainSight to automate customer onboarding and driving customer success engagement initiatives to scale Digital CSM model, thereby allowing CSM time to high-value activities. This has helped in scaling CSMs in 80:1 ratio and proactively manage renewalsAs a side hustle, I also worked on special projects such as building new templates for Zapier integration and prioritizing new Vendor integrations for Dext Canada Show less

Toronto, Ontario, Canada

Leading the Project Launch to driving Product adoption and performing product optimization - Everything from Project Management and building the base for strong Client Partnerships!Led the launch of strategic brands such as Subway, Burger King, Tim Hortons, and Yum brands of Restaurants in Uber Eats Canada.

Toronto, Canada Area

- Led the launch of several Enterprise partners in Canada on Uber Eats platform- Salesforce Mentor of the Team: Built reports and Dashboards on Salesforce to track Onboarding metrics and measure Team performance- Ongoing support for Restaurant Franchises

Chennai Area, India

Building Restaurant Partnerships with Top 50 Enterprise partners in Uber Eats, Chennai- Responsible for growing their business on Uber Eats- Proactively monitor hygiene metrics and address process gaps- Position Restaurants in marketing campaigns to promote in-app visibility- Execute big bang in-app campaigns and perform campaign analysis- Conduct QBR with C-level executives- Drive operational exercises to promote higher funnel conversion and increase the basket… Show more Building Restaurant Partnerships with Top 50 Enterprise partners in Uber Eats, Chennai- Responsible for growing their business on Uber Eats- Proactively monitor hygiene metrics and address process gaps- Position Restaurants in marketing campaigns to promote in-app visibility- Execute big bang in-app campaigns and perform campaign analysis- Conduct QBR with C-level executives- Drive operational exercises to promote higher funnel conversion and increase the basket size- Built playbooks and videos to successfully onboard new partnersSuperpumped about taking Restaurant Partnership to the next level! Show less

Chennai Area, India

Take extraordinary ownership and accountability in managing to end-to end Publication of 15 journals under Elechemistry portfolio. This role is multifaceted and requires high touch stakeholder management, proactiveness in addressing process gaps, ensuring customer satisfaction and timely-delivery of Journal volumes. On the sidelines, I also got an opportunity to be the communication coach and a Public speaker who represents Reed Elsevier at Publishing workshops in… Show more Take extraordinary ownership and accountability in managing to end-to end Publication of 15 journals under Elechemistry portfolio. This role is multifaceted and requires high touch stakeholder management, proactiveness in addressing process gaps, ensuring customer satisfaction and timely-delivery of Journal volumes. On the sidelines, I also got an opportunity to be the communication coach and a Public speaker who represents Reed Elsevier at Publishing workshops in Universities.Relationship management:• Provide weekly/monthly reports to the stakeholders on the Journal’s performance.• Liaise with the typesetters to ensure problem-free delivery of the publication of issues• Negotiate and effectively communicate expectations to the external stakeholders to abide with Company’s strategy and goals.• Identify the issues faced by the customer and provide resolution within stipulated TAT. Monitor the TAT within the team and implement action points to reduce the overall TAT • Analyse escalations if any and perform root-cause analysis.Communications coach:• As a communication coach, I actively coach the employees to improve their communication skills. This has reduced the DSAT scores about 75%• I am an active Mentor, I coach the new employees and help them to transcend easily on current assignments in the jobProcess improvement initiatives:1. Led the project on “Reducing author revision overdue” and improved the Editorial time by 2 weeks. Formulated a new reporting metrics to track such overdue submissions. 2. Reduced the number of resupplies to 56% upon implementing a CR that enables only revised version of manuscript to enter the production system Show less

Bengaluru Area, India

• Performed sales and marketing calls to reserve meetings with potential clients• Develop marketing materials, business engagement models and present to client to express the value of service, products offering and need for patent.• Write company newsletter/blogs on regular basis thereby educating the target audience to understand the value of patent and followed by marketing/sales calls till closure of the deal from the response received• Identify market trends, gaps and… Show more • Performed sales and marketing calls to reserve meetings with potential clients• Develop marketing materials, business engagement models and present to client to express the value of service, products offering and need for patent.• Write company newsletter/blogs on regular basis thereby educating the target audience to understand the value of patent and followed by marketing/sales calls till closure of the deal from the response received• Identify market trends, gaps and niches• Direct efforts to build stronger and lasting relationship with client’s right from the sales/marketing calls.• Extensive efforts in sales/marketing using all forms of channels like social websites/company newsletter/blogs/ Email marketing to reach the larger no. of audience to generate business leads. Show less

M.Sc, Bioinformatics

Bsc, Biochemistry