Santhosh Kethiri Email & Phone Number

Dayton, Ohio, United States

• Managing, lead and inspired a team of 20 including Data Analysts, Developers, SQA's, consultants and contractors. Developed the team into a very successful delivery organization and delivered.• Partner with leadership and key stakeholders on strategy, planning, integration and implementation efforts•Overseen team performing analysis, design, development, SIT/QA, UAT and Production Support•Overseen Product planning, Sprint planning, Epics, Product backlogs, User Stories, Priorities using TFS board.• Collaborated with executive management and business units so the IT plans and priorities aligned to maximize business value and meet compliance requirements• Established cross-functional relationships and directed all requirements gathering, data analysis and documentation for enterprise projects• Improved team efficiency by 60% with the definition of a business & data analysis practice including standardized processes, reusable templates and extensive business intelligence / data warehouse training.• Interaction with senior management and other workers in IT and user departments.• Plan the resourcing needs and timelines of multiple projects and manage the engineering team in the development and enhancement projects•Help team resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interference.• Works directly with both the executive team and teams of business intelligence analysts to bring actionable insights and enable data-driven decision-making.• Define development plan, resource planning and estimates• Partnered with management and HR in the recruitment and selection of new employees and consultants, ensuring quality support in growing service.• Led and participated in projects, managed escalations, assigned work, and interfaced with program office on service delivery improvements.

Cincinnati Area, Ky

•Responsible for the coordinating management of multiple projects directed toward strategic organizational objectives.•Led Testing Center of Excellence establishment effort including roadmap development, tools/environment selection, methodology/process/template development, training development, rolling out the TCoE.•Advised and managed staff over test strategy, tests planning, test design, test case development, test data strategy, test execution, defect management and metrics/reporting.•Advised senior executive management in developing a corporate-wide QA and testing strategy and in setting the direction for quality assurance and testing.•Initiated and implemented process improvement policies and procedures for preventing and detecting software development problems. Improved planning and communication processes between executives development, technical operations, customer service and customers.•Managed and Reported KPI’s/Metrics & Status Reporting and issues with upper Management/stake holder’s teams.•Successfully led the transition projects which transferred knowledge and support responsibilities to the vendor partner on time and within budget. Responsible and accountable for vendor management, ITO governance, performance management and financial management. •Collaboration with other stakeholders and managers of the change process, across business analysis, architecture, solution design, development and project management

Dayton, Ohio Area

• Managed over $20 million-dollar IT Transformation engagement and the implementation team of 100+ US and India-based resources delivering work onshore and offshore model across business requirements, product configuration, product integration, data conversion, testing and change management.• Responsible for Business growth, P&L Management and Sales support successfully managed a portfolio and helped cognizant expand into other LOB's within the same client.• Consistently deliver high quality client services and product delivery• Manage expectations of client service delivery with SLA management• Responsible for Project management, delivery, planning and execution.• Responsible for resources and client management• Provide leadership and day-to-day management of engagement teams• Drive high-quality work products within timeline and on budget• Business development and support activities • Utilizing blended onshore/offshore delivery model.• Single point of contact for any delivery assurance issues for this program.• Establish new and improved testing methods to improve overall quality processes and delivery.• Consult to executives and business leaders regarding testing and quality• Managed and Reported KPI’s/Metrics and issues with upper Management/stake holder’s teams.• Perform broad range of management activities for the team such as People Management, Strategic Alignment, Client Service and Relationship Management, Resource and Portfolio Management & Cost Management.•Coordinated product releases through QA, working closely with Senior Management and the Business Stakeholders, to produce high quality software on time to meet aggressive release schedules.•Design the company’s testing process and procedures by working with IT Services and the company’s governess council to define and develop best testing methodologies, and practices.