Santhosh Kumar P Email & Phone Number

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Platform Engineering Focus:1. Enhanced operational efficiency within Platform Engineering, streamlining execution with a 50+ member team through Scrum methodologies and improved leadership visibility.2. Optimized requirement gathering, planning, execution, and reporting with established systems, cadences, and tools.3. Efficiently managed platform engineering dependencies, serving as the central point of contact for resource allocation within module squads.4. Developed… Show more Platform Engineering Focus:1. Enhanced operational efficiency within Platform Engineering, streamlining execution with a 50+ member team through Scrum methodologies and improved leadership visibility.2. Optimized requirement gathering, planning, execution, and reporting with established systems, cadences, and tools.3. Efficiently managed platform engineering dependencies, serving as the central point of contact for resource allocation within module squads.4. Developed operational dashboards in JIRA and Confluence for 7+ sub-modules, driving streamlined reporting and notable resource behavior improvements.Cross-Functional Programs:1. Spearheaded Chargebee's Datacenter Migration Program, crafting an efficient process for migrating data centers of over 200 merchants, including Top 100 clients, preventing churn and fostering positive sentiment.2. Introduced vital tools like Gantt charts, documentation templates, communication templates, JIRA projects, and workflows to streamline Datacenter Migration.3. Led a program to enhance API limits, collaborating with Product, Engineering, Cloud Technology, Customer Success, and Solutions teams to boost process efficiency.4. Pioneered a new API limit increase process, integrating tools like RAG categorization, JIRA, and merchant eligibility qualification.5. Successfully implemented and enforced the new process across the organization, ensuring widespread adoption.Churn Risk Programs for Strategic Customers:1. Orchestrated seamless datacenter migration for a top-10 strategic merchant, relocating their datacenter from North America to Europe in just five days through cross-functional collaboration.2. Directed cross-module churn risk escalation for a Top 100 customer, collaborating with over 10 module teams to develop and implement a critical UNICODE support feature, ultimately contributing to customer retention. Show less

Malaysia

As Project Manager/Person In Charge1. Tracking scope of the project and aligning to the contract 2. Budget optimizing and Forecasting of resources and project expense3. Tracking and keeping project compliance on track and recorded formally 4. Reporting clients on the project status and milestones5. Risk tracking, evaluation and early mitigation As Scrum Master:1. Converting project scope to User stories. Owning Project backlog and preparing the team for… Show more As Project Manager/Person In Charge1. Tracking scope of the project and aligning to the contract 2. Budget optimizing and Forecasting of resources and project expense3. Tracking and keeping project compliance on track and recorded formally 4. Reporting clients on the project status and milestones5. Risk tracking, evaluation and early mitigation As Scrum Master:1. Converting project scope to User stories. Owning Project backlog and preparing the team for sprint backlog readiness2. Getting the scrum team aligned to the scope and committing to the goals3. Instilling self organizing mindset to all the project team which includes the clients 4. Facilitating and hosting all scrum ceremonies diligently 5. Completion and reporting the project status to clients and internal stakeholders Show less

Bengaluru Area, India

Summer intern at Lenovo India Private Limited with the Integrated Operations BU.What more can be as exiting for an IT guy to learn something in-depth in the Logistics Management+Project Management field which he has a keen interest and trying to build his career. Internship is an eye opener for management students to get a reality check of the corporate world, Indeed checked !!

Chennai, Tamil Nadu, India

Worked at Ramco as analyst programmer. Handling all partner resources issues in HCM product. Using Microsoft SQL.Key Focus: Supporting and training the implementation partners on critical systems; Conducted online training programs through WebEx & GTM for the onshore and offshore partner teamsCustomized the HRMS systems for GRT Jewellers with MySQL backend and leading to reduction of the integration time by 70%Coordinated with customers in the APAC region for gathering… Show more Worked at Ramco as analyst programmer. Handling all partner resources issues in HCM product. Using Microsoft SQL.Key Focus: Supporting and training the implementation partners on critical systems; Conducted online training programs through WebEx & GTM for the onshore and offshore partner teamsCustomized the HRMS systems for GRT Jewellers with MySQL backend and leading to reduction of the integration time by 70%Coordinated with customers in the APAC region for gathering their specific requirements and providing effective solutions to implement the product Show less

Chennai

Application developer with Dot net technology with c# programming language , mySql server backendKey Focus – Ideated and Developed AMS system from scratch using Visual Studio .Net and C#; Core member of the team that ideated and developed a logistics and invoicing product for a shipping companySpearheaded the full stack development of the product for Pacific International LinesDesigned the Database structure and Application interface through multiple rounds of high-end… Show more Application developer with Dot net technology with c# programming language , mySql server backendKey Focus – Ideated and Developed AMS system from scratch using Visual Studio .Net and C#; Core member of the team that ideated and developed a logistics and invoicing product for a shipping companySpearheaded the full stack development of the product for Pacific International LinesDesigned the Database structure and Application interface through multiple rounds of high-end discussions Show less

Master Of Business Administration - Mba, Operations Management And Supervision

Management student @SIBM Pune, Lavale campus

Bachelor Of Technology (B.Tech.), Information Technology

Bachelor Of Technology, Infornation Technology

Computer Science, 12Th

Activities and Societies: 1. Represented school in Zonal, District, and Divisional level Handball games. 2. Won consecutive two years.

Education record

Activities and Societies: 1. Actively involved in sports committee. 2. Athlete and Handball player. Represented in Zonal, District.