Experienced leader with over a decade of driving record-breaking growth and profitability through innovative strategies and exceptional leadership.Passionate coach and mentor who fosters a positive culture, providing clear vision and meaningful feedback to inspire teams to achieve outstanding results. Proud to have guided numerous team members into senior and executive roles.Certified ITIL V3, Prince2 Practitioner, and Customer Success Specialist, with deep expertise in operational best practices, cost control, compensation structuring, policy development, and customer management. Skilled in predicting and managing churn rates.A lifelong IT industry professional dedicated to surpassing revenue goals and maintaining excellence in operational effectiveness and customer satisfaction.