Santhy Smith Email & Phone Number

United Kingdom

London, Gb

London, England, United Kingdom

United Kingdom

• Previously worked on photo shoots for companies such as Vitae London watches for their Valentines campaign• Makeup for various occasions such as weddings, birthdays, events as well as TV makeup • Currently working in collaboration with Vitae London creating custom design greeting cards• Working on a start up business in craft design; creating custom greeting cards, wall art, customised note books, mugs, name cards and more. All designs are either digital (using the iPad pro) or… Show more • Previously worked on photo shoots for companies such as Vitae London watches for their Valentines campaign• Makeup for various occasions such as weddings, birthdays, events as well as TV makeup • Currently working in collaboration with Vitae London creating custom design greeting cards• Working on a start up business in craft design; creating custom greeting cards, wall art, customised note books, mugs, name cards and more. All designs are either digital (using the iPad pro) or hand drawn as well as embossing. Show less

As a customer help administration assistant I am responsible for setting up new cases for consumers in accordance to data protection rules and regulations, and making sure cases are progressed with speed and precision. I am responsible for making initial decisions on cases depending on the need of each circumstance. This may require gaining further information from the appropriate stakeholder.I have also been trained on specialist tasks which require more in depth investigation… Show more As a customer help administration assistant I am responsible for setting up new cases for consumers in accordance to data protection rules and regulations, and making sure cases are progressed with speed and precision. I am responsible for making initial decisions on cases depending on the need of each circumstance. This may require gaining further information from the appropriate stakeholder.I have also been trained on specialist tasks which require more in depth investigation and further knowledge. Show less

London, United Kingdom

London, United Kingdom

• Worked as a supply TA as and when work was available in schools (primary/nursery)• Helping the class teacher manage the class, supporting individuals or small groups of children who need special help with work• Guided reading one to one as well as in groups• General behavioural management• Helping the teacher with any admin or display work

London, United Kingdom

• Joined HR & Recruitment team in searching for potential candidates and hiring for various roles within Groupon. • Liaising between managers and candidates to ensure the recruitment process was followed and best results were achieved • This consisted of working through CV's and application forms, working with agencies and searching for potential employees through various job websites such as LinkedIn, Reed, CV Library and Indeed. • Contacting the potential candidates and conducting… Show more • Joined HR & Recruitment team in searching for potential candidates and hiring for various roles within Groupon. • Liaising between managers and candidates to ensure the recruitment process was followed and best results were achieved • This consisted of working through CV's and application forms, working with agencies and searching for potential employees through various job websites such as LinkedIn, Reed, CV Library and Indeed. • Contacting the potential candidates and conducting short telephone interviews to make sure they were assessed appropriately. Show less

London, United Kingdom

• Worked within the customer service team managing queries and providing administrative support where needed• With great attention to detail, I was required to filter out issues which were incorrectly escalated to partners/suppliers by first level CS agents• Using Salesforce, Excel and Zendesk I created weekly threshold reports to analyse which partners had the most complaints, and were therefore investigated• Effectively communicated with partners via phone and email on a daily… Show more • Worked within the customer service team managing queries and providing administrative support where needed• With great attention to detail, I was required to filter out issues which were incorrectly escalated to partners/suppliers by first level CS agents• Using Salesforce, Excel and Zendesk I created weekly threshold reports to analyse which partners had the most complaints, and were therefore investigated• Effectively communicated with partners via phone and email on a daily basis• Quickly resolved any serious issues which could potentially cause serious injury to customers and in turn damage Groupon’s reputation such as fire or explosion of products Show less

London, United Kingdom

• Greeted customers entering the concession to ascertain what each customer wanted or needed• Described product to customers and accurately explained details and care of merchandise• Earned management trust by serving as key holder, responsibly working without supervision• Managed a concession which required creating a rota for the team, leasing with head office, working with the store and floor manager, managing the visual merchandising and handling all stock deliveries•… Show more • Greeted customers entering the concession to ascertain what each customer wanted or needed• Described product to customers and accurately explained details and care of merchandise• Earned management trust by serving as key holder, responsibly working without supervision• Managed a concession which required creating a rota for the team, leasing with head office, working with the store and floor manager, managing the visual merchandising and handling all stock deliveries• Politely assisted customers in person and on the telephone• Communicated with other stores on order availability for items not in stock• Created a rapport with customers to ensure they would always come back• Answered product questions with up-to-date knowledge of sales and shop promotions Show less