1) Set and manage appointments to show homes to prospective clients2) Personally deal with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of the purchase agreement were met before closing3) Compare recent property sales to current holdings to ensure competitive market price4) Help clients decide between financing options to ensure satisfaction5) Arrange meetings between buyers and sellers when terms needed to be negotiated6) Assist in negotiation of terms surrounding purchases

1) Accurately verified account information with customers and updated any outdated information2) Provided telephone, email, and chat support for customers3) Provided empathetic, courteous, quality customer service in an accurate and timely manner4) Followed all company quality guidelines to ensure consistency in the delivery of the customer experience.5) Educated customers and promoted options to increase basket size and revenue

1) Supervised all tennis play and proper charging of fees, and rental of equipment.2) Initiated, directed and promoted tennis clinics, special events, and programs in an effort to attract and maintain members’ tennis interests.3) Provided beginning through advanced instruction for all levels of players.4) Prepared a monthly calendar of events for Members and Resort guests.5) Works cooperatively with other departments to develop combined programs for the membership.6) Responsible for implementing and maintaining excellent service to achieve member and resort guest satisfaction7) Managed more than 50 coaches and instructors9) Directed High-Performance Athlete seminars in more than 16 countries

1) Planed and directed instructional programs2) Provided lessons and clinics for members and guests relating to the techniques and strategies of tennis3) Organized, administered, and officiated at tournaments, exhibitions, and inter- and intra-club social events.4) Administers and enforces club tennis policies and procedures regarding play on club courts5) Selected, trained, supervised, scheduled, and evaluated the Assistant Tennis Professionals and other tennis staff