IT Analyst with extensive experience, specializing in second-level support for web applications and various CRMs. My professional background includes:HubSpot Automation: Expert in implementing automations that optimize processes and enhance operational efficiency.Bitrix Support: Troubleshooting telephony connections and workflows.Queries and Databases: Running queries for data management and analysis.Zendesk: Support in configuring and managing user access.Twilio: Analysis and debugging to ensure optimal functionality of communication applications.Google Workspace: User, permissions, services, and workspace management to ensure business continuity and efficiency.I have deep knowledge of agile methodologies such as SCRUM and Kanban, as well as ITIL V4-based management tools. My focus is always on delivering high-quality customer service, combining technical skills with standout competencies in: Problem Solving, organization, leadership, and goal orientation, with an emphasis on achieving objectives and leading initiatives that drive team success. Attention to detail and assertive communication.