I am an enthusiastic customer service representative with many years of experience working as a liaison between clients and companies. I had the oportunity to work in different countries and that gave me experience working with costumers from all over the world.Always target and performance oriented I have excelled in working in multicultural environments with people with different ethnicities and backgrounds. I am currently looking into exploring further my expertise within costumer service. That is why I believe that my positive, can-do, and out-of-the-box thinking personality would be a great fit for your international team.
Believe Group Bcn
View- Website:
- believegroup.cat
- Employees:
- 7
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Resident Disc JockeyBelieve Group BcnBarcelona, Ct, Es
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Resident DjBelieve Club Apr 2023 - PresentBarcelona, Cataluña, España -
Social Paid Media ModeratorMajorel Jun 2020 - Nov 2024Barcelona, Cataluña, España-Mediator between the client who advertise and the company.-Screening and monitoring advertisements on the social platform TikTok and reporting the mistakes for the client to be able to understand what happened and correct it.-Making sure that the TikTok ads guidelines are followed by client-Following team KPIs and processes in order to meet the team goals-Professional approach in content reviewing with really high attention to detail-Compiling monthly reports with statistics on reported content.-Cross-functional project management with internal and external stakeholders -
Community Manager JuniorStonewall Hotel Oct 2018 - Oct 2019Sídney, Nueva Gales Del Sur, Australia-Answering enquiries through social media channels, interacting with potential, new and existing costumers to resolve doubts or problems-Hosting customers at the venue. Development, maintenance and retention of customer relationships-Implementing agreed promotional activities-Creation of audiovisual material for social media and help with the creation of themed events. -
Costumer ServiceReal Journeys Aug 2017 - Aug 2018Queenstown, Otago, Nueva Zelanda-Handled customers questions in person and with calls and responded to queries about the services of this tourism company.-Worked to adress all costumer concerns in a timely and effective manner and resolve problems.-Helped with customer support via the social platforms-Worked to understand the needs of the costumer so I could be able to offer the best options for them.-Greeted customers in a friendly and helpful maneer at the office.-Offering advice in a professional and efficient manner. -
Administrative And Marketing AssistantServicio Penitenciario Bonaerense Feb 2013 - Jul 2017La Plata, Provincia De Buenos Aires, Argentina-Admin tasks that supported the professors and students of the institution-Ensuring that everyone receive exemplary customer service during all contact points with the company.-Promptly attending to students at the office and with e-mails, phone calls, etc. to resolve any doubt or problem-Processing students registrations-Help with social media management
Santiago Capra Education Details
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Gestión De La Industria Musical -
Artes Audiovisuales
Frequently Asked Questions about Santiago Capra
What company does Santiago Capra work for?
Santiago Capra works for Believe Group Bcn
What is Santiago Capra's role at the current company?
Santiago Capra's current role is Resident Disc Jockey.
What schools did Santiago Capra attend?
Santiago Capra attended Universitat De Barcelona, Unsw, Universidad Nacional De La Plata.
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Santiago capra
Buenos Aires -
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