As an Enterprise Account Manager at AWS, I work with local government agencies and K12's across South Florida to drive cloud adoption, digital transformation, and innovation. My role involves partnering with government leaders to modernize IT infrastructure, improve citizen services, and achieve mission-critical goals using AWS solutions.Key responsibilities include:- Managing a sales quota by driving revenue growth through AWS service adoption.- Helping customers define and execute their cloud strategies to align with their organizational objectives.- Building and managing strategic relationships with government leaders and decision-makers.- Collaborating with AWS solutions architects to design and deliver tailored cloud solutions.- Leveraging thousands of vendors available on the AWS Marketplace to deliver comprehensive, scalable solutions to customers.- Navigating procurement processes and ensuring compliance with government regulations.- Staying informed on industry trends and aligning AWS services with customer needs.I am passionate about enabling local governments to leverage AWS technology and partner ecosystems to foster innovation, increase operational efficiency, and deliver impactful outcomes for their communities.

As a Mid-Market Account Manager at AWS, I worked with state and local government (SLG) and K-12 organizations across Florida and Alabama to drive cloud adoption, digital transformation, and innovation. My role involved collaborating with a diverse portfolio of 140 customers to modernize IT infrastructure, enhance service delivery, and achieve mission-critical objectives using AWS solutions.Key responsibilities included:- Managing a sales quota by driving revenue growth through AWS service adoption across a large, varied customer base. I was able to grow the territory by 20% in FY 23 and 35% in FY 24.- Assisting customers in defining and executing cloud strategies aligned with their organizational goals.- Building and maintaining relationships with key decision-makers and stakeholders in government and educational institutions.- Collaborating with AWS solutions architects to design and implement customized cloud solutions tailored to customer needs.- Utilizing the AWS Marketplace to deliver scalable, cost-effective solutions from a wide range of vendors.- Navigating complex procurement processes while ensuring adherence to government and institutional compliance requirements.- Keeping abreast of industry trends and aligning AWS services to address the unique challenges faced by SLG and K-12 organizations.- Helped mentor and advise on hiring the best team to develop the territory.

As a Caribbean Public Sector Account Manager at AWS, I was responsible for managing and expanding AWS's presence across the Caribbean's public sector, including federal and local government agencies, educational institutions, and nonprofit organizations. My role involved driving cloud adoption, enabling digital transformation, and building AWS's brand awareness in a developing market.Key responsibilities included:- Establishing AWS’s brand in the Caribbean by creating awareness of the value of cloud technology among public sector organizations.- Managing a sales quota and driving revenue growth by increasing AWS service adoption across diverse public sector verticals. Grew territory by 25% in FY 20- Assisting customers in defining and executing cloud strategies aligned with their mission-critical objectives.- Building and fostering strategic relationships with government leaders, education stakeholders, and nonprofit executives to drive long-term partnerships.- Collaborating with AWS solutions architects and partners to design and deliver scalable, secure, and cost-effective cloud solutions.- Navigating procurement processes and ensuring compliance with local regulations and international standards.- Leading educational initiatives to inform customers about AWS’s ecosystem, Marketplace offerings, and best practices for cloud adoption.

Responsible to drive maximum adoption of Oracle's IAAS and PAAS solutions. Identify and drive product expansion opportunities via high value relationship for Caribbean and Central American territory.Develop long term partnership with clients to ensure they remain successful by realizing the full value of their investment with Oracle to ensure client continues/renews contract. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.Team with presales technical team to validate and drive opportunities to closure. Areas of focus include Oracle Management Cloud (Application Performance Management, Infrastructure Monitoring, Log Analytics, IT Analytics) and Oracle Infrastructure as a Service.

Specialized in the Hybrid Cloud portfolio helping organizations see value of IBM cloud solutions.The portfolio includes Middleware, MobileFirst, Service Management, Cloud Development and Video Services. Responsible for growing IBM Hybrid Cloud Software for Public Sector (Government, Healthcare, Universities and Pharmaceuticals) in Florida and Puerto Rico.- Prospected aggressively to establish a qualified pipeline of business and maintain an accurate forecast.- Understood business problems, articulated a corresponding solution based on IBM software, built a value proposition, and established a compelling reason to act.- Managed all aspects of complex sales cycle, both direct and with business partner engagement.- Contributed to SaaS expansion goals by increasing renewal rates by 30%.- Responsible to improve adoption and deployment of Hybrid Cloud SaaS solutions- Develop customer relationships and serve as liaison to IBM resources- Identify new business opportunities and contribute to sales targets

WebSphere technical specialist covering Application Infrastructure, Connectivity and Smarter Process solutions. Specialized in Blueworks Live, Business Process Manager, Operational Decisions Management and IBM Business Monitor. - As a software technical resource, responsible for enterprise accounts in the South East region including Puerto Rico. - Delivered technical presentations and demonstrations for customers interested in purchasing process modeling solutions.

- Responsible for developing and maintaining customer relationships across accounts- Support enterprise accounts including Verizon and State of Florida as technical resource- Assist clients designing, evaluating and presenting solutions tailored to their IT environment.- Hosted multiple educational seminars enterprise wide relevant to their IT infrastructure.- Helped seller attain quota by assisting customers with technical requests pertaining to opportunities

- Troubleshot hardware and software problems on Apple computers- Completed hardware and software repairs in a timely manner- Became an Apple Certified Macintosh Technician by passing software and hardware exams- Helped bridge technical support with the business team