Santiago O. Email & Phone Number

Medellín, Antioquia, Colombia

Cofundador de Casa Ánima consultorio. Una casa de consultorios de psicología que mezcla la psicología con el arte, brindando servicios de salud mental con humanidad y profesionalidad.

Medellín, Antioquia, Colombia

Main responsabilities:- Microsoft Copilot Specialist for Microsoft 365 at LATAM level- Conduct workshops on introductory generative AI- Introduce clients to concepts of data governance, entity security, and adoption for Microsoft Copilot implementation in the workplace with a pre-sales scope- Conduct pre-sales and post-sales processes with a focus on cross-selling security, adoption, and migration servicesAchievements:- Completed over 25 introductory workshops on Microsoft Copilot for clients across LATAM- Developed documentation and effectively created more than 6 use cases for different areas, implementing Microsoft Copilot in a cross-functional manner- Generate more than 25 leads related to the implementation of data protection services, adoption of Copilot for Microsoft 365, and cloud migration

Medellin, Antioquia, Colombia

Main Responsabilities:- Study basic notions of cloud and infrastructure.- Develop soft skills in leadership and working with international teams.- Conduct courses on fundamentals of AWS, Azure, and Microsoft.Achievements:- Successfully complete 100% of training courses, reaching a total of 52 courses.- Achieve an average score of 90% in assessment exams.

Medellín, Antioquia, Colombia

Functions:- Design a relational database according to requirements using MySQL, identifying primary and foreign keys for data relationship.- Identify entities (transactions, clients, and products) for subsequent design of REST APIs (GET, POST, DELETE) and implementation of business logic.- Design the Front End with Angular and Bootstrap, identifying modules that allow for code efficiency and scalability for future updates.Achievements:- Successfully met 100% of optional and non-optional requirements.- Increased code efficiency by 90%, which allowed me to identify errors in a timely manner, thanks to the implementation of SOLID principles that allowed me to carry out a more organized project.

Medellín, Antioquia, Colombia

Functions:- Develop a proposal for the restructuring of the company's website architecture through React and Next.JS.- Perform sourcing and headhunting of senior and C-level IT candidates for WEB3.0 and Fintech industries, using platforms such as LinkedIn Recruiter, GitHub, Reddit, and Discord.- Interview an average of 60 candidates per month, conducting screening calls and verifying that they meet the requirements of the position in both soft and technical skills.- Carry out end-to-end follow-up, preparing candidates through interview simulations for different stages of the selection process.Achievements:- Reached 90% of the necessary KPIs to be able to supply the required candidate demand for clients.

Medellín, Antioquia, Colombia

Functions:- Provide customer service over the phone for a credit card line with users in the United States.- Ensure that responses given to users were in line with local legislation and aligned with the policies of the company in question.- Provide solutions to user inquiries in the shortest possible time.Achievements:- Achieved a 95% quality indicator, maintaining a constant average of three minutes or less per call.Answered an average of 70 to 80 calls per day, earning extra performance bonuses.- Ranked in the top 3 of Live Support US agents thanks to meeting performance and quality indicators, and providing support to new team members.

Medellín, Antioquia, Colombia

Functions:- Responding to user requirements via email, answering over 30 emails per day.- Identifying the current status of requirements by following up on the troubleshooting provided by previous agents.Achievements:- Achieved 100% compliance with the QA department's requirements for using assertive language and following established procedures.- Assisted my colleagues in the area in resolving questions about the product.

Computer Software Engineering, Fullstack Developer

Activities and Societies: Developed a Bank application, create the DB and implemented clean code practices to keep the api scalable.

Software Developer, Computer Science

Software development course Learned skills: - Python - Java

Course, Web Development, Course

Activities and Societies: Javascript basic concepts and object-oriented programming with JavascriptCourse dedicated to the basic concepts.

Fullstack Web Delevopment Course, Web Development

FullStack web development course with ReactJS and SQL dbs

Psychologist