Santica Holtzman Email & Phone Number

Bonita Springs, Fl, Us

Bonita Springs, Florida, United States

• Manage all aspects of Customer Relationship Management/Sales Force Automation System based on salesforce.com.o Led successful Salesforce pilot resulting in business case approval to replace former Customer Relationship Management systemo Implemented Salesforce company-wide on time and within budgeto Reengineered business processes in conjunction with functional leaders resulting in operating efficiencies and increased sales force productivityo Achieved high user adoption rateo Oversee the operations of internal business support and outsourced technical serviceso Managed Salesforce integration with internal and external systemso Evaluated Salesforce roadmap for enhancements that improved productivity and supported strategic directiono Gathered, tested and configured all new requirementso Trained user base and create all supporting training collateral

In my final role at Orange, I managed the company’s Customer Relationship Management/Sales Force Automation system based on PeopleSoft 8.4 front-end and Oracle back-end with Business Objects reporting overlay. I worked to establish the system as the"One-Truth" for pre-sales opportunity automation by promoting the adoption of the application within the Sales Force. o Defined annual roadmap and designed a strategy that aligned with and complemented established sales processes. o Gathered, defined, designed, prioritized and delivered business automation requirements to enhance sales efficiency. o Supported the full automation of all monthly regional and Executive Committee sales pipeline and order reporting, including trending and forecasting. o Managed system’s IT support team, vendor development team and administrative team.o Designed and delivered all system training collateral including extensive user guides. o Increased sales efficiency by driving integration with other pre-sales tools.

Managed Sales Information Services group (five staff members) within Sales Operations department to support Global Sales Support information baseline. o Oversaw staff’s day to day administration and maintenance of web-enabled sales force automation system to register, track and report sales opportunities. o Managed sales content on company Intranet and Extranet sites to ensure that collateral was aligned with company sales methodology.o Coordinated and delivered sales training for new hires which resulted in reduction in time from hire date to first sale by two months.o Managed on-line sales assessment program to evaluate candidates against company target profile.

Administered opportunity management system by providing central user support, database maintenance, development of user guides and training collateral.o Delivered system training and support.o Provided web publishing support for Intranet and Extranet by maintaining and updating Global Sales Support Server, including new content creation and site development.o Single point of contact for sales helpdesk.

Managed Vice President of Global Sales Support’s project office.

Managed all existing diversified accounts for Hong Kong-based electronics manufacturer.o Developed potential customer leads. Prepared and made sales presentations.o Determined marketing strategies and negotiated quotes with customers. o Assessed and determined customer needs for new products and product extensions. o Communicated customer requirements to Hong Kong and Chinese manufacturing offices to ensure successful product development. o Tracked sales, inventory, shipments and invoices. o Escorted customers to Chinese factory for engineering consultations.

Coordinated all aspects of Japanese exchange program. Assisted with volunteer selection and fund-raising. Authored program material and segments of text for civic education publication.

Coordinated all aspects of the "Citizen Bee" National Final competition in Washington, D.C.

Managed national civic education competition in twelve states. Served as the primary outreach and marketing representative. Supervised, marketed, developed and researched community-based fundraising ($150,000). Provided enrollment strategies through business, political and educational networks.

Assisted Special Projects Coordinator with the marketing of all international programs, which included Europe, Russia and the Pacific Rim. Served as publication liaison, creating computerized method of ordering publications for distribution to program participants. Negotiated contracts on behalf of the Foundation.

Coordinated U.S. program for German educational professionals. Organized site visits and experiential field programs.

State Department funded program in Phanat Nikhom, Thailand designed to prepare Indo-Chinese refugees accepted for resettlement to succeed in American society. Taught adult upper and lower level Lao, Hill Tribe and Khmer refugees Work Orientation; a program that prepared adult Indo-Chinese refugees to enter and succeed in the American workplace.

Master Of Arts, International Transactions

Coursework: International Transactions and Culture: Global Financial Institutions; Supranational and Regional Organizations; Multinational.

Bachelor Of Arts, History