Santica Holtzman Email & Phone Number

Bonita Springs, FL, US

Bonita Springs, Florida, United States

• Manage all aspects of Customer Relationship Management/Sales Force Automation System based on salesforce.com.o Led successful Salesforce pilot resulting in business case approval to replace former Customer Relationship.

In my final role at Orange, I managed the company’s Customer Relationship Management/Sales Force Automation system based on PeopleSoft 8.4 front-end and Oracle back-end with Business Objects reporting overlay. I worked to establish the system as the"One-Truth" for pre-sales opportunity automation by promoting the adoption of the application within the.

Managed Sales Information Services group (five staff members) within Sales Operations department to support Global Sales Support information baseline. o Oversaw staff’s day to day administration and maintenance of web-enabled sales force automation system to register, track and report sales opportunities. o Managed sales content on company Intranet and.

Administered opportunity management system by providing central user support, database maintenance, development of user guides and training collateral.o Delivered system training and support.o Provided web publishing support for Intranet and Extranet by maintaining and updating Global Sales Support Server, including new content creation and site.

Managed Vice President of Global Sales Support’s project office.

Managed all existing diversified accounts for Hong Kong-based electronics manufacturer.o Developed potential customer leads. Prepared and made sales presentations.o Determined marketing strategies and negotiated quotes with customers. o Assessed and determined customer needs for new products and product extensions. o Communicated customer requirements to.

Coordinated all aspects of Japanese exchange program. Assisted with volunteer selection and fund-raising. Authored program material and segments of text for civic education publication.

Coordinated all aspects of the "Citizen Bee" National Final competition in Washington, D.C.

Managed national civic education competition in twelve states. Served as the primary outreach and marketing representative. Supervised, marketed, developed and researched community-based fundraising ($150,000). Provided enrollment strategies through business, political and educational networks.

Assisted Special Projects Coordinator with the marketing of all international programs, which included Europe, Russia and the Pacific Rim. Served as publication liaison, creating computerized method of ordering publications for distribution to program participants. Negotiated contracts on behalf of the Foundation.

Coordinated U.S. program for German educational professionals. Organized site visits and experiential field programs.

State Department funded program in Phanat Nikhom, Thailand designed to prepare Indo-Chinese refugees accepted for resettlement to succeed in American society. Taught adult upper and lower level Lao, Hill Tribe and Khmer refugees Work Orientation; a program that prepared adult Indo-Chinese refugees to enter and succeed in the American workplace.

Master Of Arts, International Transactions

Coursework: International Transactions and Culture: Global Financial Institutions; Supranational and Regional Organizations; Multinational.

Bachelor Of Arts, History