Santiago Ramirez Email & Phone Number

Antioquia, Colombia

Medellin

Service delivery coordination through performance tracking, and motivation management team. Invoice and payments provider management, workload, and schedule planning, project schedule tracking, service, and project reports presentation. Budget planning and tracking. Cases life-cycle management and SLA´s accomplishment assurance. ITIL best practices implementation such as Incident, request, and change management. Communication streamlining between customer and technical team to achieve goals.Continuous improvement through best practices implementation such as learned lessons meetings and improvement opportunities identifying.Knowledge management is a day-to-day compromise to make sure all the information is saved and available for further consulting.Capacity management and decision-making in terms of customer satisfaction.User, customer, and developer experience alignment.

Medellin

Support coordination apps team through ITIL best practices implementation and tools management such as JIRA, Trello, and Service NOW.Incident management through accurate documentation and SLA tracking.Request management through value identifying and delivery accomplishment.Problem management through root cause analysis.Change management through processes and context analysisReporting designs and meeting presentations.Knowledge management through best practices documentation and Confluence saving.

Medellin

Helpdesk coordination team through ITIL best practices implementation and tools management such as GLPI and Trello,Incident management through accurate documentation and SLA tracking.Request management through value identifying and delivery accomplishment.Problem management through root cause analysis.Change management through processes and context analysisReporting designs and meeting presentations.Knowledge management through documentation and Confluence use.Software licensing administration.Printing service administration.Hardware and Software acquisition.Bitdefender Antivirus Administration.Hardware and Software preventive maintenance management.

Medellín, Antioquia Department, Colombia

Garantizar el avance y cumplimiento de los diferentes proyectos en materia de Transporte, Medio Ambiente, Vivienda e Infraestructura.

Medellín

Administrar recursos físicos, tecnológicos, financieros y humanos.Velar por el cumplimiento de las responsabilidades del equipo de trabajo.Diseñar y entregar informes mensuales de operación al cliente.Velar por el cumplimiento de indicadores de capacitación.Liderar grupos de trabajo multicultural.Alinear procesos e impartir directrices para el mejoramiento de los procesos de capacitación a los usuarios.

Medellin

Análisis y solución de incidentes informáticos en aplicaciones corporativas, herramientas ofimáticas e infraestructura de TI.Análisis y solución de incidentes presentados en los escritorios virtuales soportados por las herramientas XenApp y XenDesktop de Citrix.Registro, actualización y seguimiento al inventario de equipos de cómputo y equipos de infraestructura de comunicaciones.Asesoría en el manejo de herramientas ofimáticas a usuarios de la compañía.Gestión de servicios bajo el modelo de mejores prácticas ITIL.

Master Of Business Administration (Mba), Administración

Esp. Alta Gerencia, Administracion

Ingeniero Informatico, Information Technology (Focused On Administration & Cisco Networking)