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Santiago Ramirez Email & Phone Number
Director Information Technology Operations
at
UX Technology
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Director Information Technology Operations
Location
Medellín, Antioquia, Colombia
Company size
Who is Santiago Ramirez? Overview
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Quick answer
Santiago Ramirez is listed as Director Information Technology Operations at UX Technology, a company with 21 employees, based in Medellín, Antioquia, Colombia. AeroLeads shows a matched LinkedIn profile for Santiago Ramirez.
Santiago Ramirez previously worked as Project and Service Manager at Perceptio S.A.S and Applications Helpdesk Coordinator at Doctus (Adage Latam). Santiago Ramirez holds Master Of Business Administration (Mba), Administración from Universidad De Medellín.
Company email context
Email format at UX Technology
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UX Technology
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Profile bio
About Santiago Ramirez
I am a system engineer with more than 7 years of professional experience, focused on value delivery and service quality assurance through self-managed team leadership, and best practices implementation based on some well-known methodologies, and frameworks.I am a pragmatic person but focused on relevant things, I am disciplined and my leadership style is based on confidence, empathy, respect, and communication. I like problem-solving by looking for the root cause.
Listed skills include Liderazgo De Equipos, Microsoft Office, Strategic Planning, Liderazgo, and 20 others.
Current workplace
Santiago Ramirez's current company
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Ux Technology
7 roles
Santiago Ramirez work experience
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Project And Service Manager
Service delivery coordination through performance tracking, and motivation management team. Invoice and payments provider management, workload, and schedule planning, project schedule tracking, service, and project reports presentation. Budget planning and tracking. Cases life-cycle management and SLA´s accomplishment assurance. ITIL best practices.
Nov 2021 - Nov 2024
Applications Helpdesk Coordinator
Support coordination apps team through ITIL best practices implementation and tools management such as JIRA, Trello, and Service NOW.Incident management through accurate documentation and SLA tracking.Request management through value identifying and delivery accomplishment.Problem management through root cause analysis.Change management through processes.
May 2021 - Nov 2021
It Helpdesk Coordinator
Helpdesk coordination team through ITIL best practices implementation and tools management such as GLPI and Trello,Incident management through accurate documentation and SLA tracking.Request management through value identifying and delivery accomplishment.Problem management through root cause analysis.Change management through processes and context.
Jul 2018 - May 2021
Profesional Especializado
Garantizar el avance y cumplimiento de los diferentes proyectos en materia de Transporte, Medio Ambiente, Vivienda e Infraestructura.
Aug 2013 - Dec 2015
Líder De Operaciones
Administrar recursos físicos, tecnológicos, financieros y humanos.Velar por el cumplimiento de las responsabilidades del equipo de trabajo.Diseñar y entregar informes mensuales de operación al cliente.Velar por el cumplimiento de indicadores de capacitación.Liderar grupos de trabajo multicultural.Alinear procesos e impartir directrices para el mejoramiento.
Oct 2012 - Jul 2013
Analista De Ti
Análisis y solución de incidentes informáticos en aplicaciones corporativas, herramientas ofimáticas e infraestructura de TI.Análisis y solución de incidentes presentados en los escritorios virtuales soportados por las herramientas XenApp y XenDesktop de Citrix.Registro, actualización y seguimiento al inventario de equipos de cómputo y equipos de.
Mar 2008 - Jul 2011
3 education records
Santiago Ramirez education
Master Of Business Administration (Mba), Administración
Esp. Alta Gerencia, Administracion
Ingeniero Informatico, Information Technology (Focused On Administration & Cisco Networking)
Politecnico Colombiano Jaime Isaza Cadavid
FAQ
Frequently asked questions about Santiago Ramirez
Quick answers generated from the profile data available on this page.
What company does Santiago Ramirez work for?
Santiago Ramirez works for UX Technology.
What is Santiago Ramirez's role at UX Technology?
Santiago Ramirez is listed as Director Information Technology Operations at UX Technology.
Where is Santiago Ramirez based?
Santiago Ramirez is based in Medellín, Antioquia, Colombia while working with UX Technology.
What companies has Santiago Ramirez worked for?
Santiago Ramirez has worked for Ux Technology, Perceptio S.A.S, Doctus (Adage Latam), Itm - Metropolitan Technological Institute, and Alcaldía De Medellín.
How can I contact Santiago Ramirez?
You can use AeroLeads to view verified contact signals for Santiago Ramirez at UX Technology, including work email, phone, and LinkedIn data when available.
What schools did Santiago Ramirez attend?
Santiago Ramirez holds Master Of Business Administration (Mba), Administración from Universidad De Medellín.
What skills is Santiago Ramirez known for?
Santiago Ramirez is listed with skills including Liderazgo De Equipos, Microsoft Office, Strategic Planning, Liderazgo, Cooperative, Team Leadership, Itil V3 Foundations Certified, and Fca.
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