Throughout my hospitality career I have worked at various types of restaurants and bars to fine tune my customer service skills and beverage quality. Knowledge is the key in this industry and understanding the products that I sell puts me above the rest. I have always have had a keen interest on background information such as where the product comes from, what ingredients it has in it, and how it is produced. Working along side piers with the same passion that I have helps me succeed. I currently have changed my direction in life, studying IT at SAIT. I have always been interested in computers and think with my previous work experience and enhanced interpersonal skills, it will put me above that rest. Having a thorough background in customer service, I believe this work history will set me apart from others. Being personable in this industry is a huge asset and I believe I possess that.
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Shift SupervisorYum Son Aug 2018 - Apr 2019Nelson, Bc• Efficiently multitasked at peak volume times in a controlled and calm manner. • Ensured entire bar area, including bar top, floors, tables, and stools are clean and free of clutter at all times. • Skillfully promoted items on beverage lists and weekly restaurant specials. • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
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Server/BartenderUlis Jul 2014 - Jan 2017White Rock, Bc• Utilized knowledge off the food menu, wine & liquor menu to provide the perfect recommendation for each guest • Displayed enthusiasm and knowledge about the restaurant’s menu and products. • Routinely supported others areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members. • Provided friendly and attentive service and exceptional hospitality
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Shift SupervisorStarbucks Jul 2006 - Sep 2011Langley, Bc• Responsible for store par sheets, orders and storage organization to uphold accurate inventory counts. • Made a constant effort to build professional relationships with regular customers and how to meet their needs. • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations. • Ensured freshness of food and ingredients by checking quality, keeping track of old and new items. Rotating stock.
Marcus Santos Education Details
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Computer Information Technology
Frequently Asked Questions about Marcus Santos
What is Marcus Santos's role at the current company?
Marcus Santos's current role is Currently attending SAIT taking the Computer Information Systems Program majoring in Software Develepment..
What schools did Marcus Santos attend?
Marcus Santos attended Southern Alberta Institute Of Technology (Sait).
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