Santhosh Baskaran Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Victoria, British Columbia, Canada

• Ranked in Top 20 Sales Representatives province-wide, for 3 consecutive quarters. Exceeded sales targets and activity metrics with KPIs at the level of 145%.
• Activated 208 new clients and retained 419 existing clients in the highly competitive Canadian wireless industry.
• Ensured clients received the highest level of sales and operational customer service. Maintained over 90% in a quarterly customer satisfaction surveys.

Nanaimo, British Columbia

I was accountable for developing and executing a marketing strategy for this international education institution. I worked closely with Program Coordinator of Professional Training & Development, Chair of Health Care Assistant, and Dean's Office in the Faculty of Management.The main challenge in this role was to develop a marketing strategy in today's.

Nanaimo, British Columbia, Canada

• Reached 9547 subscribers and 1.77 million views spread across 69 videos.
• Carried out marketing projects by facilitating video presentations and writing article review for international technology corporate clients such as LG, Lenovo, LeEco, Huawei, and Xiaomi.
• Handled tasks of scripting, managing video/media production and editing project materials by using Adobe Suite, Sony Vegas, and Final Cut Pro.
• Extensive knowledge of creating video, media projects, and optimized content for social media visibility and engagement.

Bengaluru, Karnataka, India

• Managed 16 Exclusive Sellers on Amazon India, accounting for over 60% of Amazon India's revenue at the time.
• Responsible for their extensive FBA Inventory analysis and reimbursements relating to damage/loss of returns, inbound, and outbound shipments.
• Designed improvements to internal software, created standard operating procedures and processes (SOP) for Amazon Fulfillment Center (FC) operations, Technical Account Management (TAM), and Customer Service Associates.

Bengaluru Area, India

• Won several awards and recognition. Most prominent being one of the winners of Peak Season winners, 2015.
• Contributed to a positive team environment and proactively aided team members with difficult contacts as needed.
• Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Maintained a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.

Bengaluru, Karnataka, India

• Headed web development, social media management and marketing. Increased unique visitors by 109%, page visits by 137%, and retention rate by 50% on the company’s website and blog in two weeks.
• Conducted promotional activities as a part of brand building and market development; adopted social media tools to enhance product awareness.
• Established performance specifications, cost and price parameters, market application and sales estimates. Effectively communicated the recommendations to executive management.
• Conducted detailed market analysis to better understand and stay in tune with market trends, monitored competitor activities to identify opportunities and threats.

Master Of Business Administration - Mba, Marketing

Bachelor Of Engineering (B.E.)