Leading and facilitating programs to cross functional teams dedicated to improving speed, predictability, and efficiency for business processes.

Vice Chairperson, Chairperson of Governance and HR committee

Advisory Services projects working with local and international clients delivering transactions advice, project management services, market insights and analysis, scenario planning and strategy development.

Secondment with the global Foresight Research and Innovation team in London global head office supporting the dissemination of research, research portfolio analysis, and collaborated on research projects in Blockchain technology and Digital Twins.

Coordinating Business Improvement Projects for Transfield Services in a consulting capacity. Duties include: • Gap Analysis and understanding of client needs and prevailing operating contexts• Identifying and assisting clients to realise improvement opportunities• Facilitating the introduction of innovative solutions for clients• Planning and project managing the implementation of business developments• Measuring, monitoring, and reporting on the success of improvement… Show more Coordinating Business Improvement Projects for Transfield Services in a consulting capacity. Duties include: • Gap Analysis and understanding of client needs and prevailing operating contexts• Identifying and assisting clients to realise improvement opportunities• Facilitating the introduction of innovative solutions for clients• Planning and project managing the implementation of business developments• Measuring, monitoring, and reporting on the success of improvement strategies Show less

Work Experience Student in Civil Engineering Division.

• Processing Income Tax Returns, individuals and business for initial system data matching.• Account transfers and refunds for business and individual accounts.• Consistently processing external client data with speed and accuracy in accordance with operating procedures adhering to the Australian Taxation Office Charter to clients. • Call centre environment experience in lost superannuation enquiries.• Completing tasks by following set procedures and adapting to… Show more • Processing Income Tax Returns, individuals and business for initial system data matching.• Account transfers and refunds for business and individual accounts.• Consistently processing external client data with speed and accuracy in accordance with operating procedures adhering to the Australian Taxation Office Charter to clients. • Call centre environment experience in lost superannuation enquiries.• Completing tasks by following set procedures and adapting to changes as necessary. • Effectively and efficiently responding to client queries.• Diplomatically resolving difficult client issues.• Initiating process improvements by modifying standard letters and telephone scripting to maximise positive client outcomes.• Professionally meeting client’s needs by conducting interpreter assisted calls.• Enterprise computer systems experience: Siebel Customer Relationship Management, Mainframe systems and other ATO specific web-based applications. • Temporary performance in Higher Duties as team coach assisting with training of new staff, conducting Quality Control checks as well as providing observation of staff performance. Show less

• Cash handling• Point of Sale customer service• Stock handling• Processing transfers and invoices

• Experience in Small Electricals, White goods, Home Entertainment, Home Office, Manchester, Kitchenware, Table Top and Gift Registry departments.• Point of Sale register• Cash handling, EFTPOS, cheque, Lay-by accounts, store credit card accounts• Experience in promoting customer loyalty (store loyalty card, store credit cards etc.)• Item orders/transfers