Rafael Santoni Email & Phone Number

Orange County, California Area

▪ Established credibility with clients and remembered over 100+ names of monthly and weekly regulars, creating a friendly rapport with customers. ▪ Processed cautiously 30+ customer transactions per hour at one of the busiest branches in Orange County.▪ Ensured compliance to established guidelines while processing customer transactions. ▪ Assisted customers in safe deposit, ATM processing, and other transactions. ▪ Achieved sales goal each quarter by identifying customer needs and referring financial products and services. ▪ Balanced automated teller machines, dispensers, and vaults with large amounts of money. ▪ Successfully trained multiple newly hired team members.

Orange County, California Area

▪ Answered and directed calls appropriately. ▪ Assisted all guests and associates with information. ▪ Served as a customer service ambassador. ▪ Recorded and delivered alarm calls.▪ Dispensed and tracked communication radios. ▪ Logged all pertinent information in database. ▪ Processed reports accordingly.

Orange County, California Area

▪ Acquired hands-on hospitality experience working at Disney’s Grand Californian Hotel & Spa through the Disney College Program. ▪ Communicated effectively with other departments of the hotel such as valet, bell services, and food & beverage.▪ Processed guest arrivals, departures, and other clerical duties with outstanding courtesy and quality. ▪ Charged correctly to guest credit cards, for total guest room charges, valet, etc. ▪ Acquired and returned a ‘bank’ at the beginning and end of every shift

Orange County, California Area

▪ Acquired hands-on resort experience working at Toy Story Midway Mania and multiple attractions at Disney’s California Adventure. ▪ Operated attractions while providing a safe and enjoyable experience for Guests and Cast. ▪ Dispatched ride vehicles, safely loaded, and unloaded guests from attraction. ▪ Provided direction to multiple teams evacuating rides. ▪ Recited memorized spiels to large groups. ▪ Quickly solved problems while multitasking. ▪ Answered questions and was very responsive to special requests (Dispatched and assisted guests with ADA requests)▪ Assisted with Entertainment Parade Guest Control

Miami/Fort Lauderdale Area

▪ Provided general spa orientation upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations at The Ritz-Carlton Hotel, Miami Beach. ▪ Offered guests amenities such as water, juice, or heated neck pillows. ▪ Answered questions about general property information and amenities. ▪ Escorted guests to and from treatment rooms. ▪ Checked computer for updates and changes to the schedule regularly throughout the day. ▪ Maintained cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. ▪ Secured supplies and equipment at the end of each shift.

Orlando, Florida Area

▪ Assisted guest have enjoyable vacation experiences and find the perfect mementos in the biggest Disney retail shop worldwide (World of Disney). ▪ Cross-trained between different stores in the Downtown Disney area (and multiple parks in the resort) to assist when working extended hours during peak season. ▪ Cross-trained into an attractions position where I assisted guests board and venture into The Seas with Nemo & Friends at Epcot ▪ Gave interactive shows to audiences of over 200 people.

Bachelor Of Business Administration - Bba, Marketing

Associate Of Arts - Aa, General Studies