Santo Pal Email & Phone Number

Dhaka, Bangladesh

Conducting quality checks on moderated content of Bigo Live and IMO app to ensure it meets the company's community standards and guidelines.Providing feedback and coaching to content moderators on areas of improvement based on quality checks. Developing and maintaining training materials for content moderators to ensure they have the necessary knowledge and skills to perform their job effectively. Collaborating with cross-functional teams operations and HQ to improve moderation processes and tools.Analysing data and metrics related to content moderation quality, identifying trends, and making recommendations for improvement.

Moderating public content of Bigo Live app. Reviewing and moderating user-generated content such as comments, posts, images, and videos to ensure they meet the company's community standards and guidelines. Enforcing content policies and guidelines to maintain a safe, respectful, and inclusive online environment for users.Staying up-to-date with industry trends and best practices in content moderation to maintain the company's reputation and legal compliance. Analysing data and metrics to measure the effectiveness of moderation policies and identify areas for improvement.

Uttara Sector 13/ Road 08/ House 25

Moderating Facebook page.Communicating to potential customers and informing them about the product and service. Answering questions about the product or company. Asking questions to understand the needs of the customer and successfully selling the product or service.Maintaining customer relationship management (CRM) to properly communicate with customers and process their orders in the right wayAchieving individual sales KPI as set by the authority.

Mohakhali Dohs Road 31/ House 454

Making outbound calls to know customer's business lifestyles and discuss their business related problems and give them proper digital solutions through sManager app.Identify and resolve customer issues to maintain customer relationship management(CRM).Achieving individual sales KPI as set by the authority.Ensuring customer service with helping attitude to significant role in customer satisfaction, retention and acquisition to enhance sheba.xyz company image.

Bachelor Of Arts - Ba, Philosophy

Education record