Senior Technical Support Manager - Apac
Current
Mar 2022 - Present
AeroLeads people directory · profile
Santos A. Email & Phone Number
Senior Technical Support Manager at Zoom Video Communications
at
Zoom
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Technical Support Manager at Zoom Video Communications
Location
Greater Sydney Area, Australia
Company size
Who is Santos A.? Overview
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Quick answer
Santos A. is listed as Senior Technical Support Manager at Zoom Video Communications at Zoom, a with 16 employees, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Santos A..
Santos A. previously worked as Senior Technical Support Manager - APAC at Zoom and Technical Support Manager at Zoom Video Communications. Santos A. holds B.E, Electrical Eng from Unsw.
Company email context
Email format at Zoom
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Zoom
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Profile bio
About Santos A.
I am a passionate leader with over 17 years history of working in UC/UCaaS and SaaS industry.Experience in managing global and regional service delivery with diverse teams including advanced technology subject-matter expert and contributing to strategic planning, headcount growth, coverage models and business strategy.I care for developing peoples skills and careers and have a proven track record of elevating the careers of people in my team.Consistently deliver and maintaining high standard of customer care.Ability to stay focus and inspire team to work toward company's value, culture, vision and mission.
Current workplace
Santos A.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Zoom
8 roles
Santos A. work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Jan 2018 - Mar 2022
Operations Manager For Anz & S.E Asia
Sep 2014 - Jan 2018
Technical Team Lead For Australia, New Zealand, Asean & Korea
Jul 2009 - Sep 2014
Senior Technical Support Engineer / Solutions Design Engineer
* Engage in technical and solution design involving all Video Conferencing infrastructures such as Multipoint Conference Unit, Gatekeeper & Converge Management Application, Recording and streaming devices, VC codecs, RealPresence mobile for iPad, Android, SIP server and Video Border Proxy, Polycom Conferencing for Outlook (PCO), TelePresence Solution, Polycom-Microsoft OCS/Lync integration, Polycom-Broadsoft integration, RMX and TIPT integration.* Create design HLD, LLD and test plans* Install and configure complex video conferencing solutions mainly using Polycom and Microsoft OCS/Lync solution onsite* Provide solution implementation support to deployment engineers* Provide technical support on escalated issue to customers and channel partners over the phone and onsite.
Jul 2009 - Oct 2012
Senior Network Engineer
* Capacity and network Planning for VoIP network* Troubleshoot complex network and faults
Jan 2009 - Apr 2009
Deployment System Engineer
* Pre-stage solution before deployment and come up with test plans.* Install and configure BroadWorks VoIP platforms at customer premises* Identify software issues, create problem reports, escalate with engineering and follow up with customer for resolution.* Correspond with sales engineering and product management during the project roll-out.* Coordinate and execute customer upgrades.
Jan 2008 - Dec 2008
Senior Customer Support Engineer / Apac Tier 3 Escalation Engineer
* Team leader and escalation point within the team for APAC region * Technical support and customer advocacy role* Providing design consultation and solve complex issue for the following technology: Cisco IPTel, VoIP Softswitch, Voice Gateway and Wireless.* Help drive team to achieve Cisco goals and initiatives.* Work with customer organisations of different size, from ISP to Enterprise customer to small business customers.* Create troubleshooting and configuration documentation for publication on the Cisco.com website.* Interact with Business Unit and Software developers in resolving customer software bugs, and driving resolution for customers.* Provide feedback to the Sales Team (System Engineer) on product or technology short falls.
Jul 2000 - Jan 2008
Team & coworkers
Colleagues at Zoom
Other employees you can reach at zenconsultancy.co.in. View company contacts for 16 employees →
SC
Shelby Carney
Colleague at ZoomSouth-East District, Botswana
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BK
Brijesh Kulal
Colleague at ZoomMangaluru, Karnataka, India
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JH
Jiayi Hu
Colleague at ZoomHangzhou, Zhejiang, China
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MB
Muhd Budi Al Fahmi Abdul Salain
Colleague at ZoomSeremban, Negri Sembilan, Malaysia
View →
SA
Shaik Abdul Maajid
Colleague at ZoomNandyal, Andhra Pradesh, India
View →
JV
Joemon Verghese
Colleague at ZoomHillingdon, England, United Kingdom
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WC
Walid Chrouda
Colleague at ZoomGreater Paris Metropolitan Region, France
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JC
Jill Clark
Colleague at ZoomMoscow, Moscow City, Russia, Russian Federation
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ZY
Ziv Yang
Colleague at ZoomSan Jose, California, United States
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AA
Ahamadi Abdou Mohamadi
Colleague at ZoomMamoudzou, Mayotte
View →
Shelby Carney
Colleague at ZoomSouth-East District, Botswana
View →
BK
Brijesh Kulal
Colleague at ZoomMangaluru, Karnataka, India
View →
JH
Jiayi Hu
Colleague at ZoomHangzhou, Zhejiang, China
View →
MB
Muhd Budi Al Fahmi Abdul Salain
Colleague at ZoomSeremban, Negri Sembilan, Malaysia
View →
SA
Shaik Abdul Maajid
Colleague at ZoomNandyal, Andhra Pradesh, India
View →
JV
Joemon Verghese
Colleague at ZoomHillingdon, England, United Kingdom
View →
WC
Walid Chrouda
Colleague at ZoomGreater Paris Metropolitan Region, France
View →
JC
Jill Clark
Colleague at ZoomMoscow, Moscow City, Russia, Russian Federation
View →
ZY
Ziv Yang
Colleague at ZoomSan Jose, California, United States
View →
AA
Ahamadi Abdou Mohamadi
Colleague at ZoomMamoudzou, Mayotte
View →
2 education records
Santos A. education
B.E, Electrical Eng
Education record
Cisco Ccie#11492
FAQ
Frequently asked questions about Santos A.
Quick answers generated from the profile data available on this page.
What company does Santos A. work for?
Santos A. works for Zoom.
What is Santos A.'s role at Zoom?
Santos A. is listed as Senior Technical Support Manager at Zoom Video Communications at Zoom.
Where is Santos A. based?
Santos A. is based in Greater Sydney Area, Australia while working with Zoom.
What companies has Santos A. worked for?
Santos A. has worked for Zoom, Zoom Video Communications, Polycom, Isphone Australasia, and Broadsoft.
Who are Santos A.'s colleagues at Zoom?
Santos A.'s colleagues at Zoom include Shelby Carney, Brijesh Kulal, Jiayi Hu, Muhd Budi Al Fahmi Abdul Salain, and Shaik Abdul Maajid.
How can I contact Santos A.?
You can use AeroLeads to view verified contact signals for Santos A. at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Santos A. attend?
Santos A. holds B.E, Electrical Eng from Unsw.
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