Eric Santos Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England, United Kingdom

Lewisham, England, United Kingdom

Legal Services

Bromley, United Kingdom

Research drafted and delivered residential contracts to all South American students arriving in the UK.Investigated issues and problems and drafted responses to urgent requests. Negotiated in native languages Financial costs and detailed logistics with (CI) Latin American Foreign Students.Implemented an incentive scheme program on residential accommodation, increasing accuracy and speed for all the process.Developed strong relationships with students maximizing 98% student retention for the first year on properties.Structured a multi-language move in move out inventory, enhancing the preservation of property and full compliance to contract terms.Proficiently using MS Office schedules and spreadsheets, to achieve all proposed maintenance results.

Central London & South East

Enhanced my communication skills via telephone, face to face as well as written through building relationships with team members, clients and upper management.Delivered the company vision to a multi-cultural team making use of multi-languages and customer service skills. Tailored development plans to maximise junior team members potential on how to captivate and deliver clients expectations, 3 members were chosen for company progression in the due course.Coached mid-managers on how to approach Health and Safety in catering to achieve consistent results. Achieved beyond 90% company benchmark expectations.Closely worked with HR, interviewing team members to a high-volume operation. Complying with Discrimination Law, Employment and Labour Laws, and Licensing Law.Proven record of financial growth, increased site performance from 38k to 41k in the first semester Delivering techniques to team members on how to focus on client expectations.Gained awareness of local commute by associating with local business and engaging the team with local events and charities, resulting in a gain of new clients and broader local marketing operation.

London, United Kingdom

Administrator to all applications related to Health and Safety, food operation licenses and permits, alcohol license, company insurances and human resources day-to-day.Used all the expertise acquired through academic studies, combined with work experience to ensure compliance with UK legislation and smooth opening.Kept quarterly reports and schedules by online booking systems, reports generated by Delivery companies and in-house metrics in conjunction with the financial department to develop the business.Developed the Food System Management with the Executive Chef, adhering to legal food standardsMaintained account books and accounting systems with accuracy by entering data precisely and proofreading.Communicated with vendors and clients to facilitate timely payments.Evaluated expense reports for accuracy and adherence to company policies.Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Kent

Executed a Restaurant opening in Bromley.Achievement the ability to hire employees using personality versus experience technique.Over 90% of the team was individually selected, and a great multicultural team created.First-time experience in opening a new restaurant, from day one, but fully involved in the whole process.Coordinated local Events in partnership with national campaigns Raisin a Record of 8.7k towards Great Ormond Street Hospital.Monitored multiple databases to keep track of all company inventory.Delivered an exceptional level of service to each customer by listening to concerns and answering questions.Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimise organisational operations and facilitate decision-making.

Tombridge, Bromley Kent

Appointed General Manager and challenged to revive the site in Tonbridge, financial targets were to improve sales, team retention and brand awareness. We have sponsored a charitable dinner evening on Ask Tonbridge in conjunction with Locals business and the Active Retirement UK achieving £6k toward the Cottage Hospital to support elderly patients developed new manager, to the South East region, managed the whole process of new opening Ask Italian in Bromley including the recruitment and supported the company closure for the Orpington Brach. working closely with Human Resources and the Area Manager, the restaurant attracted new local personalities to the team, bringing a new vibrant spirit, and engaging with the community. Finally, achieving the financial target proposed and surpassing by a 20% increase Year on Year by using all brand awareness acquired by the help provided by the locals attending the charitable evening. Worked closely with the Youth’s Club against domestic violence, Sponsoring young adults into work experience. Engagement from the proud team members, and living the company core believes lead the way to achieve and exceed the expectations.

Purley Way, United Kingdom

Managed team of 40 employees, overseeing the hiring, training, and professional growth of employees.Supported general manager in improving operations and resolving issues to deliver top-notch customer service.Monitored multiple databases to keep track of all company inventory.High Volume operation turning £65k weekly, achieved the expected 5% annual increase. Hired new employees, delivering multi-training sections, in accordance with company core values and strategies. Recorded sales over the Christmas period increasing capacity on the booking system and engaging with the local business. Motivated supported and engaged two new bartenders on the global (TGI Bartenders) competition bring TGI Friday's Purley Way back to the competitions.

Bromley, United Kingdom

Lpc/Llm, Law

Law Llb (Honours), Law

Activities and Societies: Law LLB (Honors) Bachelor’s Anglia Ruskin University. Dissertation: International Investment Arbitration.