Amanda Santos Email & Phone Number

Paramus, New Jersey, Us

Primary responsibility includes Managing Customer Relationships, Contracts, Risk Mitigation andAdvocacy for Enterprise Organizations.• Manage customer book of business currently at $7 Million Annual Spend.• Establish trust and transparency with customers within my territory to enable meaningfulrelationship with customers.• Develop consultative relationship with accounts starting from Developers, AppSec teamto C-Level influencers and Decision makers within existing accounts.• Conduct quarterly business reviews with customer teams to ensure product alignmentwith the organization’s objectives, present roadmap and performance evaluation.• Create a strong vendor/partner relationship with clients to assist in future expansion andrenewals for the sales team. “Stickiness”• Monitor risks, early detection, departmental partnership to escalate and mitigate.

Houston, Tx, Us

• Responsible for Managing Account Base of 4 Million + Monthly Billing Revenue• Managing Daily Activity to Exceed Monthly Account Renewal Quota while maximizing AccountRetention• Understand and Ability to present/sell LOGIX Fiber Networks product portfolio (Fiber,Voice/PRI Services,Cloud Voice, Point to Point, SD WAN and Data Center Services)• Build trust and rapport with Clients and C-Level Leadership within my account base to driveaccount growth and retention• Conduct Quarterly Business Reviews with TOP 20 Accounts and Sr. Leadership Team to focus oncontinued overall health of account while presenting product/service roadmap to meet future businessobjections while driving account growth• Monitor early risks within account base to deter and maximize account retention• Negotiate large contracts renewals to meet the needs of my clients and secure large revenue renewals• Build strong relationship with Client and Sales/Engineering team to help dive deeper into product setdelivering Add on services for Sales Team with new contracts/renewals• Manage Account Base and Daily Tasks through internal CRM tool - LOGIX 360• Manage projects within company to help maximize revenue• Consistent Performer Leader amongst LOGIX ARM Team• Number 1 ARM in 2022• Mentor/Leader amongst ARM Team - Chosen to help mentor/train new ARMs

Dallas, Tx, Us

• Managing Sales within given Dispatches – Managing Daily Activity to Exceed Monthly Quota• Manage and execute 30/60/90 Day Sales Funnel• Understand and Sell AT&T’s portfolio of products and services (i.e. DIRECTV, UVERSE, WirelessServices and Internet Services)• Prospect and Close new business through customer home visits/dispatches• White Glove Service – Ensure new install customers understand new services while offering additionalwireless services to meet monthly sales objectives• Consistent Performer – Surpassed Monthly Sales Objectives

Stamford , Ct, Us

• Business Sales – Small/Medium Telecom Sales• Daily Sales within given Territory – Prospecting, Networking, Managing Daily Activity to Exceed MonthlyQuota• Manage and execute 30/60/90 Day Funnel• Manage Lead’s List within Territory• Prospect/Close new business through cold calling, emailing, networking, and referrals• Ensure that all written business is installed – Follow-up through process• Customer Service – Ensure sold customers are satisfied to reduce churn and obtain referrals

Overland Park, Kansas, Us

*General Business Solutions Consultant with Sprint in the DFW Market*Create and cater solutions for companies in specific industries to increase profitability, drive initiatives and goals *Responsible for retaining and growing a base of assigned accounts*Account planning, opportunity planning and solution selling skills*Responsible for obtaining new business through cold calling, prospecting and leads management/Contact management experience*Partner with approved channel account managers and executives where appropriate to develop account strategy and close business*Key decision maker selling experience.*Demonstrate strong oral, written and presentation skills*Microsoft Office Suite of Applications (Outlook, Word, Excel & PowerPoint)*Strong time management and organizational skills*Utilize Salesforce.com for customer activity and funnel management

Bellevue, Wa, Us

•Mid-Market B2B Sales - Business Development/Account Management (North Texas/Oklahoma)•Negotiate and sell T-Mobile voice and data wireless services and generated immediate revenue through direct sales to new accounts primarily consisting of mid-size and large corporations through prospecting, cold calling, networking and generating referrals.•Proactively penetrate existing assigned accounts (module)and increase corporate liable business by making recommendations for new lines, new products, and solve for customer solutions. Develop positive business relationships with assigned accounts and serve as a point of contact for questions and/or customer service. •Prospect, close and implement new accounts while maintaining lowest churn in the North Texas/Oklahoma Region.•Provide strategic account planning and analysis within assigned base of accounts, focused on integrating wireless voice and data solutions using the T-Mobile GSM/GPRS/EDGE/UMTS/HSPA+/4GNetwork.•Create and respond to large government and corporate account RFPs.•Execute strategic sales and marketing plans and conduct sales presentations and demonstrations to directors, VP/GM, and C level decision makers.•Provide ongoing training for customers, handle equipment issues, perform quarterly rate plan analysis, and explain billing. Coordinate with Business Care to solve general customer service needs. Stay abreast of ongoing market trends and general developments with each customer's industry.•Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Increase presence in the community and promote T-Mobile presence in the community

Bellevue, Wa, Us

•Managed several locations within Austin and consistently increased MOM revenue and YOY activation conversion. •Manage all aspects of employee performance including recruiting, interviewing, hiring and scheduling. Training and coaching reps to sell T-Mobile wireless products and services; coaching through weekly and monthly one with ones, quarterly performance reviews and daily interactions; exceeding sales goals and metrics.•Coach and build high performing teams while maintaining T-Mobile’s value of “Best Place to Perform and Grow” environment. •Train and coach employee performance and customer service skills to increase customer satisfaction with a consecutive 94% or higher average in Voice of the Customer; understand contributing factors in Churn and coach to improved Churn results. •Highest November 2009 Operational Audit Score in Division with 90% •Selected to open and manage new store #9660 in January of 2009. Fastest ramping store in Austin South in 2009, 200+ activations in first month open.•Consistently one of top 2 stores in Austin including Total Gross Activations 105% YTD, Total Revenue 106%, Traffic Conversion 3.7%, Excellent Customer Service Culture 94% YTD. Highest November 2009 operational audit score in Division with 90%.•Assumed role of market operations lead assisting other locations in performing quarterly self-audits. Mentor newly hired managers in region on store operations and guidelines. Encourage development: promoted several members of my teams to the SL, RAM, RSM. •Chosen to be Career Development Mentor Manager for Austin South 2 years consecutively. Candidates were promoted to Retail Store Managers. •Manage to Profit and Loss statement; focus on meeting labor budgets, reducing handset returns/discounting and driving new customer activations and accessory sales to maintain profitability.•Strong focus on time management, operational excellence and accountability for deadlines and results.