Danielle Santos (She/Her) Email & Phone Number

New York, NY, US

New York, New York, United States

New York, New York

New York, New York

Greater New York City Area

Greater New York City Area

Greater New York City Area

• Oversee seamless operations of high-volume support operation, with over 1,000 visitors/day
• Maintain operational efficiency at Uber flagship location; consistently achieving staffing utilization above 75%, wait times below 20 minutes, and CSAT and NPS
• Identify areas of opportunities in local policies and procedures and work across internal stakeholders to improve processes for escalated partner issues
• 2+ years of managing 15+ direct reports, coaching and developing them to optimize efficiency and driver acquisition through weekly 1:1’s, ad-hoc meetings and trainings
• Manage office brand team in maintaining high brand standards of all support resources and materials across all NYC locations
• Facilitate hiring process in conjunction with recruiting department; coordinate all facets of onboarding and training new employees

NY, NY

• Built long term relationships with artists, patrons, and producing houses to ensure healthy communication between the company and stakeholders
• Spearheaded viral crowdfunding campaigns fo the company's newest productions, raising over $10,000 from individual givers
• Organized company archives, schedules, budgets, and all other administrative tasks to maintain operational excellence
• Assisted with planning of galas, promotional and educations events, as well as parties and fundraiser initiatives

Greater New York City Area

• Established an unparalleled customer experience for all visitors to The Shop and to Equinox, often times interacting with high profile and high valued clientele
• Assisted Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with the execution of merchandising and marketing direction, and through adherence to The Shop dress code

Greater New York City Area

Provided administrative support to the Artistic Director, Artistic Associate, as well as assisting Artistic Fellows and visiting artists. Was given an intimate opportunity to observe every aspect of how an Off-Broadway producing house operates and was exposed to a tremendous amount of activity related to programming upcoming seasons, all aspects of the.