David Santos Email & Phone Number

Basel

Managing Marketing and Communication for the BakerHicks D-A-CH Organisation (former Morgan Sindall Professional Services)Development: May 2016 - 1 office in Switzerland - 185 FTEsToday - 9 offices in the D-A-CH region - 350+ FTEsExperience:- Developing the MarComs strategy in line with the business objectives- Developing BakerHicks D-A-CH web presence (new website and diverse social media channels creation, content production and management)- Planning and implementing campaigns and events- Responsible for brand management, employee branding, CI, CD and respective merchandising and content in D-A-CH- Responsible for online and offline (new) product and project marketing- Responsible for corporate communication

Basel Area, Switzerland

- Spearheaded strategy and IT consulting projects in customer care, IT service management and social media with project management and team management responsibilities (1-5 employees)- Consulted customers across the entire PIDAS consulting portfolio: - Market research and benchmarking - Customer service and IT service strategy - Performance analysis of service organizations - Customer care and/ or IT service management development - Service excellence achievement - Assessment & Training - Trained and coached professionals in communication, customer care and IT service management- Executed business development duties such as business social media marketing, cold calling, product presentations- Accelerated the “PIDAS Marketing Machine” - PIDAS full rebranding strategy with creative marketing support- Developed service management processes such as incident management, service request fulfilment and SOPs - Designed and implemented application test cases for IT service management software suits

Wehr

- Participated in quality assurance and audit compliance activities - Conducted the maintenance plans migration from Maximo to SAP- Managed the update and administration of new maintenance plans

Zürich

- Performed market research activities for the consulting group- Executed business development duties such as search engine optimization, customer relationship management, events organization - Conducted the development of a SharePoint based business platform for the IT Security group- Facilitated on the international study: “Best practices: Guidelines for Employee Use of Social Media”

Lörrach, Germany

- Facilitated eMarketing activities emphasizing on customer acquisition & retention for the STIMMEN FESTIVAL 2010- Authored a brand value assessment model for non-profit organizations (Bachelor Thesis)- Developed and planned a brand strategy for INNOCEL, the innovation center of Lörrach- Modelled and implemented a Real Estate evaluation assessment for the STADT LÖRRACH - Collaborated on artist services internationally for the STIMMEN FESTIVAL 2010

Lörrach, Germany

- Conducted multi-client studies such as “MedTech 2010” and “Mobile Working Machinery – Emerging Economies- Executed competitor analysis such as “The Electronic Control Units Market in Europe” for SIEMENS VDO- Participated on consulting project management office activities such as market research, conduction of surveys, elaboration of project deliverables - Conducted administrative activities

Bachelor Of Applied Science (B.A.Sc.), International Business Management, 5,2 (Swiss Scale)

Activities and Societies: Alumni Bachelor Thesis titled “Development of a Brand Strategy for Innocel GmbH”, 2010-2011. Received.

Bachelor Of Arts (B.A.), International Business Management

Licence D'Économie Gestion, Business Management / Finance, 14,8 (French Scale)

Bachelor (Hons.), Business Management

Exchange Semester

Activities and Societies: Erasmus Exchange Semester.