-Served as SME for Meraki MR access point features and cloud-based hosting solution for other support teams.-Evaluated 300 top-level support cases annually for product issues, resolving over half before involving engineering.-Influenced changes to customer-facing documents and product features with feedback from extensive product troubleshooting. -Used data analysis to discover trends and improve product experience.-Mentored network support engineers on MR product functionality,… Show more -Served as SME for Meraki MR access point features and cloud-based hosting solution for other support teams.-Evaluated 300 top-level support cases annually for product issues, resolving over half before involving engineering.-Influenced changes to customer-facing documents and product features with feedback from extensive product troubleshooting. -Used data analysis to discover trends and improve product experience.-Mentored network support engineers on MR product functionality, best practices, and wireless technologies. -Created multiple internal trainings on wireless topics. Show less

-Continued designing networks for complex enterprise use-cases such as healthcare location tracking and manufacturing areas with challenging client devices and mounting obstructions.-Served as a wireless knowledge resource for engineer team members looking for deliverable feedback.-Performed on-site and remote troubleshooting for wireless issues with high business impacts.

-Designed wireless access point deployments by surveying to meet vertical-specific requirements. Clients ranged from small businesses to large enterprises with 2-3,000 locations. Designs included high-density offices, warehouses, manufacturing and healthcare.-Deployed Cisco/Meraki/Aruba wireless infrastructure to fulfill client-specific WLAN requirements -Evaluated client wireless functionality to resolve connectivity issues through spectrum analysis and wireless infrastructure… Show more -Designed wireless access point deployments by surveying to meet vertical-specific requirements. Clients ranged from small businesses to large enterprises with 2-3,000 locations. Designs included high-density offices, warehouses, manufacturing and healthcare.-Deployed Cisco/Meraki/Aruba wireless infrastructure to fulfill client-specific WLAN requirements -Evaluated client wireless functionality to resolve connectivity issues through spectrum analysis and wireless infrastructure configuration-Created deliverables following services completion and presented findings to clients to guide enterprise WLAN decisions -Mentored Associate Engineers with project shadowing Show less

-Completed network installations to exceed revenue goals while shadowing to learn wireless services for customers with up to 2000 sites-Utilized downtime to achieve certification/skill milestones for Associate Engineer program graduation

-Performed network administration and troubleshot Level 1-4 OSI model issues for six state agencies at the Level 3 LAN Engineering Services Desk, supporting a user base of roughly 50,000. -Assessed cabling, equipment, and IP address resources for new networks.

Answered help desk phone and resolved user issues for user base of 5000 students and faculty. Repaired desktop hardware on campus.

Made a cool robotic arm and presented at research symposium.