Santosh Bala Email and Phone Number

Working from last 6 years in Service center of luxury cars like Audi Bmw Mercedes Jaguar and Porsche.Its helps me to build confidence and taught us the importance of customer needs.Experience Lead CRM with more than a decade of managing customer satisfaction, business growth and customer retention in automobiles industry. I am a dedicated resourceful and outgoing professional known for my positive approach and drive.I take initiatives and am capable of working independently in teams.My job is to provide best customer service experience to all our customers and to retain them for future. I love my job.I love to dig into customer problems and solve them with best solution. I focus on delivering key outcome, building amazing teams and quickly adapting to new learnings.This is how I sum up my job. I help people fall in love with brands. Help dealers with new busses ideas,Built trust with clients to help their brands related needs.Achievement:- Awarded Best Lead CRM -Customer Service in 2019 by Luxury Ride and promoted as a HCRM in 2020.Specialist:-Microsoft Offices(Word,Excel)