Work responsibilities:  I am working as a PMO executive where I am the primary contact person for finance team. I am the solely responsible person for all big projects(Proposed revenue more than £ 1.0 mm) from start to end of all projects. Connecting with project managers and discuss about all new scope of work coming from the demand of the customer and create SOP based on work category. Ensuring all legal activity like SOP get reviewed by both party(from client and also internal legal team) and let them signed by both party. Making internal system ready with defining forecasting cost as per project revenue to ensure agreed level of margin. Track operational progress by conducting season with PMs and get them agreed by the customer so ensure smooth process of payment after invoicing. Raising invoice and send them to customer and track payments from customer provided POs. Publish various reports like weekly GM sheet, Monthly Revenue Projection Sheet, Resource Tracker, Invoice File, SBD report, BTA report, Payment Mapping sheet, PNL report etc. Before became PMO I have handled 2 teams of more than 20 associates as a team lead. Also worked as an SME in ERU domain.

Work responsibilities:  Support floor executives to ensure quality of work in UAE based telecom customer care . Share tips to help associates to meet AHT. Share best-practice to ensure smart work into the floor. Take team-meeting to discuss about ongoing issues and find path to resolve. Doing shift roster for all associates in the team. Meeting with teammates to update about new process or any changes in SOP provided by the client.

Work responsibilities:  Handled domestic customer to solve customer’s problem while using telecom service. Gradually got the responsibility to handle senior level calls in telecom industry. Give process training to a bunch of people. Being a quality analyst ensure high level of quality in the process.