Managing Multiple Accounts large clientsManaging Relationship & Engagement with Sr. Stakeholders in Client environmentDriving Service Improvement & Innovation to deliver value for businessAccount Growth Strategy. Customer satisfaction (CSAT)Meeting Contractual Obligation and Deliverables (SLA’s, KPI’s & other deliverables)Cost to serve, Upselling . Responsible for Talent Acquisition and TransformationManaging Large Internal Stakeholders within AccentureProvide Leadership for a global client has outsourced it Infrastructure Service to CapgeminiDrive Improvement Program to improve end user experience and drive business outcomesMaintain Profile and loss for the accountLead technology change with excellent strategic and technical thought leadership, and a strong focus on delivering premium customer experienceDelivery Excellence to meet Compliance to Contract, SLA, KPI’s, Client Data Protection, Information Security and improve Client SatisfactionDrive operations teams to remediate customer-impacting issues through automation and operational runbook; and revamp our ability to monitor and provide alerts on issues with our applications and business transactions with focus on customer journeyLead a diverse team of high performing individual and partnering with strategic vendors to deliver best in class operationsResponsible to ensure that the processes executed by the service providers and strategic partners will be done efficiently and efficiently with a seamless integrationWork with key stakeholders to drive Infrastructure solutions that align to strategic road maps, prioritized initiatives and strategic technology directionsCultivate an environment of engineering excellence &continuous improvement, leading changes that drive efficiencies into existing operations processesAttract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team membersDrive Internal, External ISO, CMMI Audits

Managing Data Centre Infrastructure for providing services to the various Capgemini Outsourcing clients

Performing IT security audits & health audits in the customer’s premises and troubleshooting various technical issues for optimum performance of the LAN