· Troubleshooting desktop/laptop OS issues.· Support for standard software issues· Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.· Installation / re-installation / configuration of systems, printers, scanners.· Configure desktop and laptop as per the desktop/laptop standardization policies of customers.· Installation / re-installation / configuration of in-scope client software/applications.· Installation/configuration of e-mail clients.· Troubleshooting e-mail client-related issues.· Troubleshooting printer / scanner-related issues.· Troubleshooting issues related to standard office software (MS Office Word, Xls, PowerPoint etc.) and internet clients.· Support for local area network issues (LAN), and DHCP clients.· Install antivirus software and check virus definition auto updates.· Install approved patches onto desktops/laptops.· Configure Print Queues for Servers / Users / Groups.· Troubleshoot print queue-related issues.· Configure appropriate rights and permissions for accessing printers.· Remove the virus from the respective desktop/laptop with the antivirus software.· Hands & Feet support for all IT devices at Plant/office locations.

Diagnosed and resolved PC desktop and laptop software and hardware issues for 34 staff computersMaintained list of common issues and frequently asked questions, updating list and distributing it throughout company offices, decreasing calls to desktop support by 16%Provided specific support for users with many levels of computer-expertise, simplifying procedures, breaking processes into easily-understood instructions, and resolving user interface difficultiesDeveloped training course for groups and individual employees, reducing occurrences of common mistakes and improving employee satisfaction with software systemsEarned office monthly MVP award seven times for friendly and accurate services