Logistics Optimization• Implemented OMS & WMS systems enhancing overall order fulfilment process.• Spearheaded initiatives collaborating with 3PL partners to set up fulfilment network across the country resulting in reduction of delivery timelines.• Single handedly created a network of local courier service providers in Metropolitan cities to cater any for urgent customer requirements.• Introduced Hyperlocal deliveries in multiple cities by collaborating with service providers reducing overall delivery timelines to less than <24 hrs.• Set up a responsive customer service practice at Phool.co to handle >1500 inbound calls/messages per day.Cost Optimization• Optimized shipping expenses through adept negotiation with shipping aggregators and courier partners for domestic & export orders.• Revamped existing packaging processes leading to a notable decrease in overall packaging material costs and courier expenses.• Implemented customer centric logistics solutions including real time order tracking, custom gift messaging resulting in 18-20% return customer rates.Business Expansion• Established a 25,000 sq. ft warehouse, and implemented ERP for seamless management of 100% YoY inventory growth.• Setup 3 greenfield projects through strategic government partnerships enhancing overall supply chain resulting in 2.5times production capacities.

Led the greenfield project of setting up a new production facility in Tirupati. Liaised with multiple government organizations and setup the raw material collection process. Hired and trained staff and kickstarted a pilot production facility. Streamlined order fulfillment and shipping process decreasing order processing times and errors in orders delivered. Standardized production processes by preparing SOPs and trained the staff in following the standard procedures.

Handled end-to-end operations managing class schedules, coordinating with faculty, and conducting exams.Hired & and trained faculty to teach students from Class V to Class XIIConducted fast-track courses in multiple batches for 180 students.

Monitored grinding mills operations from the control room to achieve monthly production targetsPlanned monthly equipment maintenance in grinding sections, decreasing equipment downtime less than 10 hours a monthDeveloped the raw material mixture with collaboration with the quality control department used for production to decrease the production cost and meet the market requirementPerformed and reported monthly energy and mass balance for the entire factory, to optimize fuel consumptionStreamlined reporting tools decreasing daily production report making time from 4 hours to 30 minutes

Provided technical assistance for developing Piping and Instrumentation diagram flow sheets to increase the control of process flow in pharmaceutical industry.

For Spree 2014 - National Sports Festival of BITS-Pilani K K Birla Goa Campus