Santosh Kokane Email and Phone Number

Front Desk Duty ManagerTaking care of proper Guest Registrations and Billings done by the FOAs systematically as per Guest Requirements and Satisfaction.Handling guest enquiries and providing various information to the guests as and when required.Attending various guest requirements from time to time and to aim to satisfy them with the best services.Attending telephone calls and doing telemarketing for the hotel room, banquets & party booking and for the restaurant services.As well attending walking Guests for the hotel rooms, banquets & party booking and for the restaurant services.Checking mails time to time and adding bookings from companies and booking engines or agents replying them with the confirmation.Doing allocations of rooms and check-in/check-outs in rush hours or group bookings.Online ‘C’ form filling for foreigner guests. Training the staff at junior level at Front desk and preparing their schedule for work.Following up to companies for business and recovery of out standings.Taking the decisions during emergency in the absence of the GM and MD.Coordination with Housekeeping department and the Restaurant.