>> Utilizing project management body of knowledge guidelines to effectively initiate, plan, execute, control and close IT projects and new client transitions from transition planning to full-service handover to RUN support. Handling complex CAT C deals for major clients. >> Collaborating with team leads to close process gaps and implement changes to routineservice processes. Project planning, review, tracking & presentation. >> Risk assessment, mitigation &… Show more >> Utilizing project management body of knowledge guidelines to effectively initiate, plan, execute, control and close IT projects and new client transitions from transition planning to full-service handover to RUN support. Handling complex CAT C deals for major clients. >> Collaborating with team leads to close process gaps and implement changes to routineservice processes. Project planning, review, tracking & presentation. >> Risk assessment, mitigation & documentation. Supporting major transitions within the company, such as financial, technological, operational, and governance changes. >> Analysing any internal requests for changes and consulting with management to deny or approve the proposed changes. >> Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements. >> Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies. >> Framing, analyzing and explaining complex business issues within a local, national and global context. >> Assessing and analyzing data, as well as developing and presenting fact-based recommendations clearly and logically. Show less

>> Managed compliance and risk management teams, compliance responsibilities including Matrices and KPI’s, Governance, Management reporting, Health Checking, User ID management, End to end management of all internal & external audits, Gap remediation projects, Software reconciliation & CMDB management relating to compliance parameters, Weekly Compliance Posture reporting to DeliveryExecutives, Transition of compliance activities. >> Quarterly preparation of Management… Show more >> Managed compliance and risk management teams, compliance responsibilities including Matrices and KPI’s, Governance, Management reporting, Health Checking, User ID management, End to end management of all internal & external audits, Gap remediation projects, Software reconciliation & CMDB management relating to compliance parameters, Weekly Compliance Posture reporting to DeliveryExecutives, Transition of compliance activities. >> Quarterly preparation of Management self-assessment of controls, review of compliance posture with a holistic view. >> Prepared on behalf of & for delivery executives. Performed and reported audit readiness reviews on a regular basis. Prepared yearly roadmaps. >> Communicated written policies and procedures across the organization File compliance reports with regulatory agencies. >> Evaluated testing procedures for continuous monitoring Show less

Responsibilities:• • Deliver on service commitments and participate in account plan/strategy• Handle Operational Issues related to delivery • Ensure SLA/SLO attainment as agreed in SOW• Provide leadership and direction to Delivery teams• Ensure continuous communication & coordination with client in the event of incidents• Drive/Manage service quality, performance, and improvement of service delivery processes• Monitors service-delivery performance with established… Show more Responsibilities:• • Deliver on service commitments and participate in account plan/strategy• Handle Operational Issues related to delivery • Ensure SLA/SLO attainment as agreed in SOW• Provide leadership and direction to Delivery teams• Ensure continuous communication & coordination with client in the event of incidents• Drive/Manage service quality, performance, and improvement of service delivery processes• Monitors service-delivery performance with established governance • Development and steady state management of metrics and measurements required to demonstrate company’s performance and present those deliverables to the client• Facilitates Business Continuity for the account during regional/ location outages• Participate in the Change Control Board and/or change control process as required• Develop service action plans based on root cause analysis, trends and customer inputs Show less

Responsibilities:• Change management, customer relationship and customer satisfaction• Own service quality & Service Delivery performance working with the DPM-E/Service Manager• Monitor and manage service delivery performance of Problem & Change teams.• Manage service to contract, (SLAs, dates and performance measures)• Setup Project Office, central coordinating department for all account Business Operations.• Work with Delivery Project Executive in developing Quarterly,… Show more Responsibilities:• Change management, customer relationship and customer satisfaction• Own service quality & Service Delivery performance working with the DPM-E/Service Manager• Monitor and manage service delivery performance of Problem & Change teams.• Manage service to contract, (SLAs, dates and performance measures)• Setup Project Office, central coordinating department for all account Business Operations.• Work with Delivery Project Executive in developing Quarterly, Management Self Assessment of Controls which reflects the account compliance posture.• Develop Governance / Management system with Delivery Project Executive for the account.• Manage External & Internal Client Visits (Prepare Agenda, Presentations, coordinate meetings) Show less

ResponsibilitiesCreation of process interface manualsReview and negotiations with customerCreation of documents for Incident, Problem, Change & Release, Capacity, Backup and Availability